Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
FTTC Speed locked to old property speed?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC Speed locked to old property speed?
FTTC Speed locked to old property speed?
25-03-2012 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did a house move with Fibre and was told by the engineer on the install that I should be getting the full 40MB speed - however speed tests haven't got over 15MB (which incidentally around the fibre speed I was achieving at my old property - however now i'm much closer to the green cabinet) - is there something that needs to be done on my account that will 'unlock' the full speed?
Here are the results from the BT Speed checker:
Thanks for any help.
Here are the results from the BT Speed checker:
Thanks for any help.
Message 1 of 8
(1,567 Views)
7 REPLIES 7
Re: FTTC Speed locked to old property speed?
25-03-2012 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In addition - Plusnet report of current line speed - this hasn't changed and was set to this at my old property:
Message 2 of 8
(744 Views)
Re: FTTC Speed locked to old property speed?
25-03-2012 5:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The Plus Net profile (current line speed) needs updating, this will be slowing you down to below 19Mbps, the 'correct' figure should be 37Mb.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 3 of 8
(744 Views)
Re: FTTC Speed locked to old property speed?
26-03-2012 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: walker23 The Plus Net profile (current line speed) needs updating, this will be slowing you down to below 19Mbps, the 'correct' figure should be 37Mb.
Thanks for the info - that would explain it..
Whats the best way about doing this?
Message 4 of 8
(744 Views)
Re: FTTC Speed locked to old property speed?
26-03-2012 11:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately we can't see the images as we don't have dropbox access from the office. Can you attach them to your post?
When creating a post click the Additional Options and Attachments... link and you can upload directly to the forums.
When creating a post click the Additional Options and Attachments... link and you can upload directly to the forums.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 5 of 8
(744 Views)
Re: FTTC Speed locked to old property speed?
26-03-2012 11:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris Unfortunately we can't see the images as we don't have dropbox access from the office. Can you attach them to your post?
When creating a post click the Additional Options and Attachments... link and you can upload directly to the forums.
I've attached the images to this post.
Thanks.
Message 6 of 8
(744 Views)
Re: FTTC Speed locked to old property speed?
26-03-2012 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, I've tweaked your profile on our systems. What speeds are you seeing now?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 7 of 8
(744 Views)
Re: FTTC Speed locked to old property speed?
27-03-2012 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris Thanks, I've tweaked your profile on our systems. What speeds are you seeing now?
Hi Chris,
Much better about 28mb - will see if this settles over the next few days.
Thanks
Message 8 of 8
(744 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC Speed locked to old property speed?