Email not working
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Email not working
10-06-2009 9:00 AM
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Email is not working - many people having problems- there is nothing on system status
Bob
Re: Email authentication - sporadic requests for password...
10-06-2009 9:02 AM
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Is there a more widespread problem today?
Re: Email not working
10-06-2009 9:02 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Email authentication - sporadic requests for password...
10-06-2009 9:03 AM
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Re: Email not working
10-06-2009 9:04 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Email not working
10-06-2009 9:10 AM
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Re: Email not working
10-06-2009 9:12 AM
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I'll have to look at the whitelist rules.
Re: Email not working
10-06-2009 9:14 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Email not working
10-06-2009 9:29 AM
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Quote from: Bob I have just updated Service Status so expect something there shortly. This wasn't possible earlier on as our Service Status tool was affected by the same problem that was stopping you accessing your email. If you're on Twitter then why not subscribe to our updates? I've been posting there since about 7.30am this morning.
Yet again a demonstration of why a service status website which is hosted outside of the Plusnet network is needed and which can be updated via a dialup connection when needed. If not that then as a minimum you should have a server in London which again can be updated even if all of Sheffield and/or the London/Sheffield link is down.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Email not working
10-06-2009 10:32 AM
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Quote from: jelv Yet again a demonstration of why a service status website which is hosted outside of the Plusnet network is needed and which can be updated via a dialup connection when needed.
We have a site hosted in London that we use for Parbin Service Status. Having something hosted at a different URL though isn't all that dissimilar to what Twitter does. As you know jelv, we've discussed this a few times and certainly haven't dismissed the idea, we just need to set some time aside to decide how to approach it.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Email not working
10-06-2009 10:42 AM
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Re: Email not working
10-06-2009 10:54 AM
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I believe the problem happened at around 7am.
Re: Email not working
10-06-2009 10:55 AM
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Re: Email not working
10-06-2009 11:02 AM
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There were 'nothing wrong with the service' messages on both the email and the website sections.
I phoned CS and was immediately told that there was a major outage.
Why was there nothing on the service status phone line - it would have saved both CS time and my phone bill?
Tony
Re: Email not working
10-06-2009 11:05 AM
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When we have an outage at that time in the morning, it's normally just Bob that's in and we just don't have the time to update various different telephone options on that line, twitter, Community, Service Status, etc.
Where did you find the number? Is it just something you've saved over time?
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