Connecting to test socket
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Connecting to test socket
21-01-2013 7:13 PM
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So, thought I'd connect to test socket to rule out any internal wiring. But... the previous clown has butted the window frame right up to the BT master socket, meaning I can't access the test socket without undergoing some major surgery on the window, which as you can imagine the missus is thrilled about. So my question is, can I still get reliable results from connecting directly to master socket or do I have to connect to test socket before an engineer is called out?
Case number is #64765479 if needed
Re: Connecting to test socket
21-01-2013 8:06 PM
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Re: Connecting to test socket
21-01-2013 8:22 PM
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Re: Connecting to test socket
21-01-2013 8:46 PM
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I've plugged in my old Netgear DG834PN to see if that holds the connection better than the Technicolor. Fingers crossed
Re: Connecting to test socket
21-01-2013 9:59 PM
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Quote from: spraxyt The best you can do in this situation is ensure everything else is unplugged from any extension sockets
Even then, in the worst case your internal phone wiring can act like a radio aerial and pick up enough transmissions to severely impair your broadband performance. So you may not get the same result as if you had been able to use the Test Socket.
Edited to add missing word
Re: Connecting to test socket
22-01-2013 10:30 AM
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let us know how you get on.
Re: Connecting to test socket
23-01-2013 10:43 AM
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I've been away for a day hence the delay in replying.
I've replaced the Technicolor router with my old Netgear DG834PN and connected this directly to the master (not test) socket. Yesterday my family did not report any noticeable issues, and so far today it's been good. If all is OK by this evening I will reconnect the Netgear router to the original socket, just to see whether it's a router or socket related issue. If all remains well then I'd hazard a guess and say it was the router.
If this turns out to be the case and everything works OK, then would it be advisable to just keep the Netgear router is situ, rather than replace it with the new Technicolor you've sent? From a layman's perspective the Netgear seems to offer more customisation with regards to port forwarding and gaming, but is there any advantage the TG582N offers over the DG834PN?
Thanks,
Re: Connecting to test socket
23-01-2013 10:56 AM
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Re: Connecting to test socket
23-01-2013 11:17 AM
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thanks for your reply. I've used the DG834PN for years and seems OK, but until recently my BB connection was only 2MB anyway. I now enjoy approx 7MB and have noticed a positive difference.
Whether it's because the TG582N was possibly faulty, I noticed that I had far, far more occurrences of line dropping with the Technicolor than I ever got with my Netgear. This is best demonstrated by the fact that I tried to use the TBB quality monitor but was unable to do so satisfactorily as I would get a new IP address several times per day. Since I connected the Netgear three days ago I've not dropped connection once! I've also noticed that having multiple users on the connection at any one time (my kids like YouTube and video streaming) made it almost impossible to game, while this is not the case with the Netgear. Connecting to parties on Xbox Live was very hit and miss, too.
Confusingly, I've set the TG834PN to auto 108mbps. Where would I notice the speed difference the most?
Re: Connecting to test socket
23-01-2013 12:30 PM
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Re: Connecting to test socket
23-01-2013 1:31 PM
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Re: Connecting to test socket
23-01-2013 3:35 PM
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the response on my ticket proposes to switch interleaving on, but since one of my issues was gaming wouldn't that actually make things worse?
Re: Connecting to test socket
23-01-2013 3:44 PM
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Quote from: shure thanks, I don't transfer between PCs so no real advantage to go back to the TG582n at all then?
Not that I can see.
Re: Connecting to test socket
23-01-2013 5:08 PM
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Interleaving is being added to try and sort out the quite large number of disconnections on your line. We can turn it back off the next working day if it impacts your gaming but I'd suggest trying it to see if it stablises the line first.
Re: Connecting to test socket
23-01-2013 5:13 PM
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Quote from: shure ...................But... the previous clown has butted the window frame right up to the BT master socket, meaning I can't access the test socket without undergoing some major surgery on the window, which as you can imagine the missus is thrilled about. So my question is, can I still get reliable results from connecting directly to master socket or do I have to connect to test socket before an engineer is called out?
As mentioned by a previous poster, ideally you need to isolate your internal wiring, but the real problem is that if OpenRetch need to visit and they can't access the test socket, you might end up with a bill for having a new one fitted. If you can post a picture of the problem, someone may be able to suggest a method of solving it.
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