Can my IP profile be increased quickly?
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Can my IP profile be increased quickly?
08-05-2009 10:16 AM
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Re: Can my IP profile be increased quickly?
08-05-2009 10:17 AM
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However, increases of over 250% in sync speed is supposed to result in an IP Profile change within 12 hours.
Re: Can my IP profile be increased quickly?
08-05-2009 10:19 AM
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Re: Can my IP profile be increased quickly?
08-05-2009 10:23 AM
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Quote from: Jameseh
However, increases of over 250% in sync speed is supposed to result in an IP Profile change within 12 hours.
Is the 12 hours for BT to update the IP profile and then have to add on the time it take for this change to ripple down to PN which can be another 12 hours?
Re: Can my IP profile be increased quickly?
08-05-2009 10:35 AM
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Re: Can my IP profile be increased quickly?
09-05-2009 11:32 AM
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Re: Can my IP profile be increased quickly?
09-05-2009 12:10 PM
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What does the member centre say for your profile and have you run a BT speed test?
Re: Can my IP profile be increased quickly?
09-05-2009 2:28 PM
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The member centre gives 250Kbps and the BT speedtest shows me an IP profile of 135Kbps but I have never got the BT speedtester to finish. Other speed testers show that I get around 130Kbps, which is comparible to actual download speeds.
Re: Can my IP profile be increased quickly?
09-05-2009 7:07 PM
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Re: Can my IP profile be increased quickly?
09-05-2009 8:10 PM
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(update ^ - sorry I thought you meant the speedtest linked from Plusnet - the BT one seems to need an account??)
Anotherone, can you be more specific please? Where exactly is my PN profile? ( I did look)
Re: Can my IP profile be increased quickly?
09-05-2009 10:19 PM
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The cable is to replace a cheap 15m phone extension that I had since dial-up days. I always knew it was not ideal but it worked OK for many years with broadband. My routers and computers are not near the master socket. I purchased a 'proper' twisted-pair ADSL cable last week, which resulted in a return to better sync speeds. However my IP profile does not appear to have improved. The PN profile still says 250Kbps and the BT speed tester still gives 135Kbps.
I know I can improve things further if I relocate my router next to the master socket, which I will do in the future, but for now I am just wishing for my IP profile to catch up.
Therefore it's v------e------r-----y s-------l--------o-----------------------------------------------w and lots of things don't work at all - I guess due to timeouts.
Re: Can my IP profile be increased quickly?
09-05-2009 10:55 PM
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Quote from: mapletree I usually switch off the router at night.
Aha, this will be the thing which is stopping the IP profile to increase. Normally, how BT's DLM system works is that you need a solid connection for up to 3-5 days for the IP profile to increase. The bigger change that it needs results in the less time for it to increase, if that makes sense. Basically, if your IP profile is 135 and for your IP profile to increase to 1500 it will take less time to increase than for example you had an IP profile of 2000 and needed it to increase to 2500.
I would suggest to leave your router on for at least 48 hours (may need 72 hours but I doubt it) without any disconnections and you will find that the IP profile increases. The Plusnet profile will increase at the same time to match the BT profile. If you find that the IP profile increases but the Plusnet profile is stuck at 250, give us a shout (call us or raise a ticket) and we will amend it for you.
Re: Can my IP profile be increased quickly?
09-05-2009 11:11 PM
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Re: Can my IP profile be increased quickly?
09-05-2009 11:13 PM
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Re: Can my IP profile be increased quickly?
09-05-2009 11:17 PM
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I take it you don't have anything else plugged into the line - answerphone, fax, sky etc.?
The fact that you profile has gone down to 135 suggests you may have an intermittent sync problem
Also you need to leave your mode/router on continuously for your BT profile to rise at the quickest rate. In fact your switching on & off and re-booting in general is not doing you any good.
Once the BT profile is up, the PN one will follow in about 12 hrs, but I expect you know that from other posts.
I see Brad has just posted , I hope my post clarifies that.
Edit: To correct statement about profile.
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