Broadband boost engineers on FTTC
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Broadband boost engineers on FTTC
28-08-2014 12:43 PM
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Although my line is still synced at 75mbit on fast path, the error rate has sky rocketed and I am hanging on with a 1.4db noise margin. A resync will likely have me at around 60mbit with a 6db noise margin which is over 13mbit below my estimate at point of sale and the lowest the line has synced at with fast path.
I dont want an engineer who will do basic JDSU checks and say thats it mate its within spec, I want a speed boost engineer or one who is willing to do some work.
Let me know on the speed boost engineers thanks.
Re: Broadband boost engineers on FTTC
28-08-2014 12:51 PM
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Re: Broadband boost engineers on FTTC
28-08-2014 12:54 PM
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2 couldn't be arsed to do anything, the 3rd at least had a look but apparently the jointboxes are too old and tey can't open them, so they just left them
Re: Broadband boost engineers on FTTC
28-08-2014 1:00 PM
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Quote from: Mark_ I had a couple for my FTTC connection, but they were useless.
I doubt these were Broadband Boost engineers - looking at what they do (which is very extensive and involves a lot of things replaced or changed) and the fact that this is a chargeable service where the ISP has to ask Openreach for the cost.
Re: Broadband boost engineers on FTTC
28-08-2014 1:11 PM
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Re: Broadband boost engineers on FTTC
28-08-2014 1:25 PM
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Quote from: AndyH It looks like Broadband Boost is for ADSL and not FTTC (https://www.openreach.co.uk/orpg/customerzone/solutions/engineeringsolutions/broadbandboost/productdescription/description.do) - also I imagine the cost wouldn't be cheap for you.
want to share your user/pass with me? that link is behind authentication.
Re: Broadband boost engineers on FTTC
28-08-2014 2:18 PM
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Re: Broadband boost engineers on FTTC
28-08-2014 8:32 PM
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There is something called Fibre Boost mentioned here http://www.openreach.co.uk/orpg/home/updates/briefings/super-fastfibreaccessbriefings/super-fastfibr...
If you ask nicely, the DCT guys will do a GEA Check on your line which will tell you if there's any cross talk (or other fault).
Re: Broadband boost engineers on FTTC
28-08-2014 10:33 PM
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There is a clear fault on my line which I will show with the following graphs. The problem is the path to resolution is jumping through too many hoops. I now have to wait for a voice engineer to come before a broadband one will be booked, and then when the broadband guy turns up they will probably pulling every trick in the book to avoid doing any work.
I went down from 75 to 58, 58 was stable for about 3 hours then my attainable suddenly dropped by a further 3mbit down to 55 and now the 68mbit sync has been spitting out crc errors since.
Re: Broadband boost engineers on FTTC
28-08-2014 10:41 PM
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I know it's going to become even more comprehensive and cover the quality of your wiring/compare to your neighbours etc.
Re: Broadband boost engineers on FTTC
29-08-2014 1:51 PM
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Right now I am on a weird DLM profile I have never seen on any line before. FEC is enabled on the downstream but is still no INP or interleaving, I am getting around 500-10000 FEC and 100-2500 CRC per minute. Syncing at 55mbit with 6.4db snrm.
Re: Broadband boost engineers on FTTC
30-08-2014 11:25 AM
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I am still on fast path no INP, with FEC enabled.
I did sync this morning at around 55mbit, but attainable has since dropped again to 49 so I have a 4.9 snr margin.
It seems openreach/BTw have an option for 6 hour callouts for a higher monthly fee? can plusnet consider offering it?
http://www.openreach.co.uk/orpg/home/products/serviceproducts/serviceharmonisation/serviceharmonisat...
Re: Broadband boost engineers on FTTC
30-08-2014 11:39 AM
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FTTC comes with Maintenance Class 5 (BT will clear the fault within 40 clock hours of receipt of the fault report, excluding any allowable parked time - BT working hours 24/7 365 days a year - end user visits are Mon - Sat 08:00 - 18:00 excluding bank holidays).
You can Maintenance Class 4 or Maintenance Class 15 with FTTC - neither of which I think Plusnet offer as there is no demand for them.
Re: Broadband boost engineers on FTTC
30-08-2014 1:15 PM
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Re: Broadband boost engineers on FTTC
30-08-2014 6:03 PM
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