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cant connect to internet, Power button on router orange?

ArsenalJarr
Newbie
Posts: 7
Registered: ‎13-05-2014

cant connect to internet, Power button on router orange?

Last night my internet dropped so I checked the router and there seems to be aan amber/orange light above the power button. It changes to green for about 10 seconds then.back to amber. Tried unplugging it and resetting it etc to.no.avail. Left it over night.and its still the same. Any ideas what the problem might be?

Thanks
11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: cant connect to internet, Power button on router orange?

Hi there,
Sorry to hear about the problem with the router.
I'm going to advise trying a factory reset: http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#factoryReset
If that doesn't help it's likely you'd need to replace it. If that's needed I can see the router's just outside it's warranty however we can send you a new one for £5.99.
Let us know how you get on.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
ArsenalJarr
Newbie
Posts: 7
Registered: ‎13-05-2014

Re: cant connect to internet, Power button on router orange?

No luck with the factory reset, could you please send a new router.
Thanks
ArsenalJarr
Newbie
Posts: 7
Registered: ‎13-05-2014

Re: cant connect to internet, Power button on router orange?

Would the new router be here by Monday at the latest? As i.need it for work
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: cant connect to internet, Power button on router orange?

I can't guarantee that as the deliveries take up to 3 working days.
Let me know if you want to get a new router from us as we just need to speak briefly over the phone in order to take the payment, I don't mind making the call if that's something you want to do.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: cant connect to internet, Power button on router orange?

If he's had the router less than a year and it's faulty, does he have to pay?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: cant connect to internet, Power button on router orange?

see reply 1
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: cant connect to internet, Power button on router orange?

Embarrassed
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ArsenalJarr
Newbie
Posts: 7
Registered: ‎13-05-2014

Re: cant connect to internet, Power button on router orange?

Ok contact me as soon as you can
thanks
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: cant connect to internet, Power button on router orange?

Hi, Just tried calling you.
I've left a voice mail and will try you again later today.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: cant connect to internet, Power button on router orange?

Hi and apologies I didn't get the chance to call you again on Friday. I'm here until 5.30pm so please let me know if there's a good time to call before then. If not I can arrange for a colleague to call.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: cant connect to internet, Power button on router orange?

Hi,
Just an update to say I'm passing your ticket back to you as I've not been able to reach you by phone and haven't seen a reply to this post or ticket.
If you need this resolving just drop me a reply here with a good time to call you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team