Bit of a puzzler
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- Re: Bit of a puzzler
Bit of a puzzler
27-10-2007 9:42 AM
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The modem is synced at 7.6Mbps and hasn't gone below 6.6 in the last few weeks. I'm not over my usage allowance (or else would be even slower...). What does seem to have changed is that the 'High speed broadband' setting in the Member Centre has gone from 8000kbps to 500kbps...for no readily apparent reason.
It's not strictly a broadband fault as such and the BT speedchecker is playing up so I can't get to the BRAS profile for the line. Any suggestions on who I contact?
Re: Bit of a puzzler
27-10-2007 9:49 AM
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As I said however it's more likely that this will pick up over the next couple of days.
Re: Bit of a puzzler
27-10-2007 11:21 AM
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When you say 'blip', do you mean a full-on resync or suomething more minor - say renegotiating IP addresses, PPP connections or suchlike?
Re: Bit of a puzzler
27-10-2007 11:35 AM
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Hope that helps,
Re: Bit of a puzzler
27-10-2007 2:36 PM
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Could that be what did it and if so are there any particular settings I should be checking at this end?
Re: Bit of a puzzler
27-10-2007 2:47 PM
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Quote Could that be what did it and if so are there any particular settings I should be checking at this end?
Yes, and unfortunately no, unless there was any electrical equipment you know of that might have come on and gone off around the time of the drop - unless it was something exterior, which is probably the case, it cold be interference from something in your premises.
Re: Bit of a puzzler
27-10-2007 2:57 PM
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On that note, is it going to do any further damage to my IP profile if I reboot the modem and deliberately resync?
Re: Bit of a puzzler
27-10-2007 3:12 PM
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Re: Bit of a puzzler
27-10-2007 3:38 PM
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Ive made some minor changes to your account which should help your issue, however 'if' their is something causing interference on your telephone line, be it in your premises or externally, you may find yourself back in the same position in a few days.
What i suggest is test your line again and see if the changes i have made worked, if so, great! If they haven't then go through the fault raising process to eliminate any issues which may be caused internally inside your premises.
Hope this resolves your issue and that it was just a one off
Dan
Re: Bit of a puzzler
27-10-2007 9:01 PM
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I noticed the change to the account's rate cap - thank you both for all the help
This glitch in the PPP interface still has me a little concerned, mostly in terms for stopping repeat incidents. Is there a detailed list of PPP settings anywhere that I can check mine against to make sure there's nothing set wrong at my end?
Re: Bit of a puzzler
29-10-2007 11:25 AM
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Looking at BTs reports, your profile speed was bumped back at roughly half six this morning.
I wouldn't be too concerned about your PPP settings. It really is just one of those things with the IPStream Max product.
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