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Another case of poor broadband speed
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- Re: Another case of poor broadband speed
Another case of poor broadband speed
10-04-2013 5:36 PM
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I've suspected a speed problem for some time, but thought it might be due to a fault in my previous Netgear router which cut off every few days. However I have now had a new Technicolor 582n for a few weeks and speed has not improved. I have obtained the required performance information as far as possible, which I list below.
Router stats - SN margin 23.6 / 25.1dB, speed 444 / 283kbps, attenuation 16.7 / 28.0dB.
BTwholesale speedtest - no results obtained after leaving test running for at least 30min.
Current Line Speed - 0.25Mb (as against estimated speed of 7Mb)
I was unable to run the video explaining the test socket (too low speed?) but in any case I do not have a test socket. My two phone extensions are connected directly to an old GPO terminal box!! What I have done is test both sockets using different line-splitters with no difference to the results.
Where do I go from here?
Router stats - SN margin 23.6 / 25.1dB, speed 444 / 283kbps, attenuation 16.7 / 28.0dB.
BTwholesale speedtest - no results obtained after leaving test running for at least 30min.
Current Line Speed - 0.25Mb (as against estimated speed of 7Mb)
I was unable to run the video explaining the test socket (too low speed?) but in any case I do not have a test socket. My two phone extensions are connected directly to an old GPO terminal box!! What I have done is test both sockets using different line-splitters with no difference to the results.
Where do I go from here?
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Re: Another case of poor broadband speed
10-04-2013 5:59 PM
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raise a fault at https://portal.plus.net/apps/kbdfaults
In the meantime
I assume by a splitter you mean the filter and have you checked the stats with only the router connected
Are you absolutely sure that nothing else is connected to the phone line such as a Sky Box, monitored alarm etc.
In the meantime
I assume by a splitter you mean the filter and have you checked the stats with only the router connected
Are you absolutely sure that nothing else is connected to the phone line such as a Sky Box, monitored alarm etc.
Message 2 of 6
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Re: Another case of poor broadband speed
10-04-2013 8:09 PM
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Thanks. Sorry, yes I meant filter. I have nothing else connected other than phones. I will try disconnecting them and test again prior to raising a fault as you suggest..
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Re: Another case of poor broadband speed
11-04-2013 10:12 AM
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Hi there,
I can see you've started raising a fault but there's still a few questions from the wizard to go through - as soon as those are done it'll be passed through to our faults team and picked up for investigation, we'll let you know as soon as we have any more information. Hope it gets things sorted for you.
I can see you've started raising a fault but there's still a few questions from the wizard to go through - as soon as those are done it'll be passed through to our faults team and picked up for investigation, we'll let you know as soon as we have any more information. Hope it gets things sorted for you.
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Re: Another case of poor broadband speed
15-04-2013 12:28 PM
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Hi,
My fault has now been 'painlessly' sorted out. Good work Plusnet!
My fault has now been 'painlessly' sorted out. Good work Plusnet!
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Re: Another case of poor broadband speed
16-04-2013 2:43 PM
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Message 6 of 6
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