What does the bill detail?
A full period?
Residual balance? You might get three bills after account closure.
1 a balance (credit or charge)
2. A billing showing the above being settled
3. A bill showing a zero balance - at which point the account is fully closed
If it’s for a full amount there’s a possibility that something has gone wrong - contact the support desk.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
