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Re: Change of Name

emmamcd
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Change of Name

Hello, I have changed my last name by deed poll and can’t see where to update this. Please can you help? I would also like to update my email address. Many thanks 🙏
4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 14,851
Thanks: 5,586
Fixes: 396
Registered: ‎30-07-2007

Re: Change of Name

Hello, I have changed my last name by deed poll and can’t see where to update this

@emmamcd you cant update it yourself, you will need to wait for a staff member who will raise a 'ticket' fro you to supply the required documentation of the name change.

I would also like to update my email address.

If you are referring to the contact email address on your account, that can easily be changed. Login to your account at the member center https://www.plus.net/member-centre/login and then click the 'Manage account details' link ( toward the RHS just below the Notification bell icon ). You can edit the email address there.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mav
Moderator
Moderator
Posts: 22,402
Thanks: 4,741
Fixes: 515
Registered: ‎06-04-2007

Re: Change of Name

Moderator's note(s):

Moved to its own thread as original was marked as Fixed and may not be picked up by staff.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 337
Thanks: 139
Fixes: 22
Registered: ‎02-05-2023

Re: Change of Name

Hi @emmamcd I've added a ticket on to your account, if you can reply to this with your new details and I can get this updated for you. Here is a link to view the ticket https://www.plus.net/wizard/?p=view_question&id=241184521 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
emmamcd
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Change of Name

Thank you will do 👍