Hi Beaky32,
It can take 72 hours to get the problem to BTOR. The call centre(s) are unfortunately over loaded due I suspect to the high level of BTOR faults and failure to attend issues which abound here on the forums.
You might get some traction on this issue by going through the broadband fault checker at faults.plus.net - as that is automated for braodband faults, where as pure phone line faults can only be reported via the call centre or a ticket. If it detectes a phone line fault, I'm given to understand that it automatically raises a fault report to BTOR. Note you do not need to run the fault checker on the phone line which has the fault. You can run the fault checker from anywhere, just ensure that you have the number of the faulty line to check what the automated tester reports.
HTH.
PS: You could get your PILs to phone your mobile and hang up so that you can call them back. That does not cost them anything and allows communication to contine, indeed it would enable them to contact you in an emergency wherever you are, home phone working or not.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
