New to Plusnet with some questions

[#1]

Hi there.
Sorry to her about the issues you've had. If you can PM me your username I'll get this looked into for you.

[#2]

I still haven't received an explanation why the engineer didn't show or at least to say he wouldn't show.  I've received a reply from plusnet saying work should be completed within 24 to 48 hours then you will be in touch to arrange an engineer visit, but i don't understand what work needs doing as i am already on fibre.
I still have the tt modem connected and it was showing an Internet connection most of the day yesterday
I then got an email saying my phone line has been moved to pn,  no Internet connection since yet i was told that my Internet went over to pn on Friday

[#3]

Do you have an Openreach modem? If so can you plug that in to the socket and then connect our Plusnet router up to that.
If you don't have a modem, let us know.

[#4]

I have the Plusnet router but no Open Reach modem. I'm a bit concerned about the internet connection, as it was showing as connected up until my phone line went over to Plusnet but have had a red light since (using the TalkTalk router/modem). I've switched it off today but is it worth checking the line after tonight if I switch it back on?

[#5]

I've got an engineer re-booked for this Saturday, but I've had no confirmation the my BB is active yet. The TalkTalk router/modem lights vary, sometimes showing a BB connection but not at other times, while the Internet light remains red or blank (I assume this just means I no longer have a TalkTalk connection?). I really need this sorting out ASAP, I do a lot of charity work online and won't have access to any computers over the Christmas period other than my own.

[#6]

Engineer arrived on Saturday and all working, thanks.

[#7]

Glad to hear that's been sorted for you.
If you have any further issues feel free to let us know.