Engineer appointment - is this a new system
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- Engineer appointment - is this a new system
Engineer appointment - is this a new system
22-06-2015 10:44 AM
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Re: Engineer appointment - is this a new system
22-06-2015 12:02 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: Engineer appointment - is this a new system
22-06-2015 12:09 PM
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Re: Engineer appointment - is this a new system
22-06-2015 12:19 PM
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I think the ringing before is standard now though for all engineers - or at least they are instructed to do it.
Re: Engineer appointment - is this a new system
22-06-2015 8:10 PM
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Re: Engineer appointment - is this a new system
22-06-2015 8:12 PM
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Re: Engineer appointment - is this a new system
22-06-2015 8:15 PM
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Guess who doesn't get up that early
Re: Engineer appointment - is this a new system
22-06-2015 8:35 PM
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Re: Engineer appointment - is this a new system
22-06-2015 10:27 PM
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Re: Engineer appointment - is this a new system
22-06-2015 11:59 PM
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Re: Engineer appointment - is this a new system
23-06-2015 8:42 AM
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You have made an erroneous assumption
Quote from: goldenfibre The engineer to phone the customer before installing fibre is very bad idea because it will cause a problem for deaf peoples unable to hear the phone. What happen if deaf person unable to hear the phone mean the engineer will failed to turn up because the deaf person didn't answer the phone?
Where has anyone said that if the phone isn't answered the engineer won't turn up
The actual procedure is that he turns up and if he can't get access photographs the address to show he has been there which, along with the GPS tracking, provides the evidence to charge the customer (or if it is the wrong address allows the customer to refuse to pay)
Re: Engineer appointment - is this a new system
23-06-2015 10:32 AM
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Quote from: jafreer @goldenfibre - And what if the deaf person can't hear the doorbell when the engineer comes. There are a lot of ifs and buts in these scenarios.
Yes very true. Lucky for me as I am deaf and hard of hearing. As last year Openreach engineer ring my doorbell three times because some staff from Plusnet put a note on the engineer "the customer is deaf, please use front doorbell.". That's was when he installed my FTTC last February. He was nice gentlemen and to learn sign language.
Re: Engineer appointment - is this a new system
23-06-2015 11:33 PM
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Re: Engineer appointment - is this a new system
24-06-2015 9:05 AM
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However very often the engineer doesn't get it or pick it up - I don't know why
Re: Engineer appointment - is this a new system
24-06-2015 4:39 PM
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PN need to step up on this.
I have engineer coming tomorrow morning and when he/she says " What's wrong?", I'm going to say please read your notes.
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