speed problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- speed problem
speed problem
24-05-2011 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: speed problem
24-05-2011 4:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll look into this now and see what I can come up with for you.
Jojo
Re: speed problem
24-05-2011 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All the disconnections you can see in the graph have caused the profile to drop. You said you're in the master socket, do you mean the test socket behind the faceplate? I've just tried ringing you but no answer. What time will you be home?
Jojo
Re: speed problem
25-05-2011 10:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Any idea what would cause all the disconnections I see in the graph? The low speeds always seem to happen when we have windy weather - could it be anything to do with the line that runs from the telephone pole to the house? Anyway, I'm plugged in to the master socket - have been since yesterday afternoon - and still the low speeds. I did manage to do a speed test yesterday (can't use the BT one, it freezes) and the results were ping 88ms, download speed 0.13, upload speed 0.38.
kind regards,
julie
Re: speed problem
25-05-2011 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your time. See the graph below which shows how you have been connected since you plugged into the test socket. I am now looking into getting your speed restored, as we discussed. I will post back once I find out more.
Jojo
Re: speed problem
25-05-2011 3:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
julie
Re: speed problem
25-05-2011 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The speed is back up now so you should see the increase within the next 15 minutes.
Jojo
Re: speed problem
25-05-2011 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
after about 3.30 I have seen speeds improve back to normal. However a few minutes ago I had another complete disconnection, pings (to bbc and plusnet) came back destination unreachable, and also requests time out). Luckily it came back again. I'll keep monitoring the situation and let you know how it goes on. Thanks for your help on this.
kind regards
julie
Re: speed problem
25-05-2011 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is it a wireless connection? Have you rebooted the router at all?
Jojo
Re: speed problem
26-05-2011 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: speed problem
26-05-2011 5:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As discussed we'll see how it goes overnight and I'll check in the morning for you.
Jojo
Re: speed problem
27-05-2011 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
kind regards
julie
Re: speed problem
27-05-2011 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad to hear it, thanks for letting me know.
Jojo
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page