poor broadband speed

[#1]

hi, just thought i'd post on here before raising an official ticket..
the past couple of days, i've been suffering from slow page loads, you tube not working and when trying to watch something on BBC iplayer it failed saying 'insufficient bandwidth'
speedtest.net gave the following results;
http://www.speedtest.net/result/823872553.png
its supposed to be up to 8meg!
nothing has changed on my cabling - could it be heat related?
I have restarted my router, but that hasn't made any difference
any ideas?
thanks

[#2]

Welcome to the forums
Yep that doesn't look good.
Can you run a bt speedtest here and post the results and also get the stats from your router and post those please (hints on how to get them here)
Should help give people some understanding of what is going on.

[#3]

morning,
thanks for your reply adiewoo
just a quick update
these are the results again at 09.40hrs
http://www.speedtest.net/result/824244567.png
i am dialled in to my machine remotely from work and it seems ok!
I will try to check it again at lunch time and take it from there.
is there any issue if i try to do too many of these speed tests?
cheers

[#4]

Results from BT speedtester page
Download speedachieved during the test was - 5781 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Below is some info from my router
System Up Time 58:30:42
Port Status             TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE             228596 295497    0         159   1474 58:23:06
LAN 10M/100M     450586 681028  0      632 4078 58:30:35
WLAN 11M/54M/130M 748997 448031         0      4979 176 58:30:27
 
ADSL Link               Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation      29.0 db    16.0 db
Noise Margin         6.9 db      22.0 db

[#5]

Hi dawson,
I have to say that all looks fine to me - are you seeing similar throughput from other tests now as well?

[#6]

thanks for looking in Matt - i have just run the test again, and got a similar result to what I had this morning.
It looks ok now - don't know what it was, but I haven't done anything at my end to cure it.
If i get any more issues, i'll post again.
thanks.

[#7]

well, its slowed to a snail's pace again....
http://www.speedtest.net/result/824835333.png
i thought this had gone away..

[#8]

Hi, a quick look into your account suggests that your speed has been restricted due to Broadband Plus up to 8Mb peak usage allowance.
Click Here for more details about your current package.
Hope this helps, btw your usage allowance will be reset on your billing date which is very soon as well.

[#9]

  That hadn't occurred to me at all! - thanks for that - it certainly explains why it is quicker this morning (outside of the 4pm to midnight period) - I was on an older contract where there is a 4gb limit on the 4pm to midnight period.
I've just changed to a different plusnet product that looks like i'll get a greater allowance, which should resolve the issue.
cheers

[#10]

Don't forget that account changes are only implemented on your billing date.