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occasional use of Remote Assistance on BBYW option 1

techguy
Grafter
Posts: 2,540
Registered: ‎12-09-2008

occasional use of Remote Assistance on BBYW option 1

Hi
Due to what I do for a living, I tend to be a source of free technical support for friends and family.
Now this does sometimes necessitate the use of remote assistance as its often quicker for me to sort it than to guide them over the phone.
Now I know VPN use is banned on option 1 but does this extend to Remote Assistance too?
9 REPLIES 9
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: occasional use of Remote Assistance on BBYW option 1

techguy
Grafter
Posts: 2,540
Registered: ‎12-09-2008

Re: occasional use of Remote Assistance on BBYW option 1

A lot of people I know are using talktalk so that should be enough  Grin
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: occasional use of Remote Assistance on BBYW option 1

Cheesy
We're actually looking at reviewing the rate limits on Option 1, but it's unlikely to be today, given that it's a Monday.
techguy
Grafter
Posts: 2,540
Registered: ‎12-09-2008

Re: occasional use of Remote Assistance on BBYW option 1

Never make decisions as important as this on a Monday, always leave it until Tuesday as nooone functions well on a Monday.
Moderators note by James_G : Removed unneeded full quote of previous post. : link:rules
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: occasional use of Remote Assistance on BBYW option 1

I only say that because Mondays are our busiest day in terms of bandwidth consumption Smiley
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: occasional use of Remote Assistance on BBYW option 1

Even at 128k, RDP will work fine on Opt 1 at that speed. I know. I've tried it once or twice Smiley
It's great when your friends and family call on you for "free" help Smiley

techguy
Grafter
Posts: 2,540
Registered: ‎12-09-2008

Re: occasional use of Remote Assistance on BBYW option 1

Yeah despite the fact that after me telling them that as I do it for a living my standard fee would be £15 an hour, it don't stop them!
Really must get round to getting a premium rate number directed to my mobile that I can give to the ones that ask most often... Smiley
Moderators note by James_G : Removed full quote of previous post, it is not needed and is a breach of the link:rules
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: occasional use of Remote Assistance on BBYW option 1

Why directed to your mobile, that would cost more wouldn't it, so less profit?
techguy
Grafter
Posts: 2,540
Registered: ‎12-09-2008

Re: occasional use of Remote Assistance on BBYW option 1

True but until the cash really started to roll in I'd still have to work (least for a month anyway Smiley )
Anyway I best halt this conversation as don't want to p off PN staff or the mods by straying way off topic.