Hi Mand,
Thank you for your reply.
I am glad that you mentioned the line fault. It is because of the ongoing line fault that I didn't raise the speed issue earlier (although this is not the first time the issue had occurred or been reported).
About that line fault, which by the way dragged on for as you say nearly three months. When the BT engineer finally arrived to install a new cable, in the new pipe that was installed at BT's request, he advised me that my line was working correcting, that there was no fault and that the line did not need to be replaced. He would therefore be closing the fault. You can therefore see from this statement that my erratic speed has nothing to do with the fault that existed, as there was no fault.
I mentioned that I had raised a ticket in the past (June 2009) concerning erratic line speeds, but to be honest I didn't get anywhere with that. Funnily the problem seemed to resolve itself after about 3 months. Now it is back. I run speed tests every day, in the morning and again in the evening. The speed tests show what download speeds I am actually getting. BT speedtests are great for showing what I can get and I ran one earlier this week (which I have attached). Whenever I run BT speedtests they consistently show me similar information (refer to copies attached to my fault raised June 2009). I also include the current stats from my router.
I appreciate that d/l speeds will vary according to time of day and the number of concurrent users, but I think a variation of over 13mb/s is extremely wild and also not acceptable.
As a matter of interest how do I find out what gateway I am connected through as I read about gateways on the forum but don't see where I can find this information.
You will appreciate that while I am happy receiving d/l speeds in the region of 16mb/s in the early morning, as I am normally at work during the day the speed I get in the evening, when I actually use the internet is what is importantly to me. Unfortunately evening d/l speeds of about 1.5mb/s is not exactly going to keep me happy.
I would be grateful if you could look into this. If I raise a ticket I will have to go through the same tests as last June -i.e. checking cabling; master socket; router; filters; using a different router/filter; connecting direct to the master socket. I understand why these tests are necessary, but there has been no change to the internal cabling or equipment. Also the nature of the problem is so specific that I would suggest that it is not caused internal to my property.
Many Thanks
Kevin
