Terrible inconsistent Connection.

[#1]

As of the last week/ fortnight i have been going from 20 ping.. to 150 ping every 4-5 seconds.. and when im trying to play online games its practically impossible. I Know my area is in the rollout plans for fibre optic due to hit january-july next year. HOWEVER there is no works on my Area and i am constantly lagging in games and stuff is absolotely impossible to do online... i would like my line COMPLETELY Reset... including recapping of my upload speed, TAKE OFF MAX PREMIUM and do a FULL SNR reset on my line please. Constantly lagging is not my idea of good internet, thanks in advance.

[#2]

Can i get a repsonse please.

[#3]

I've just been in touch with our suppliers to have Max Premium removed from your line.
I'll let you know once I've had a response, once I have, I'll perform an SNR Reset as you've request.

[#4]

This should be done within the next 24 hours now.

[#5]

thankyou i am no longer disconnecting :D, can you now take the interleaving off my line and leave it at that please.

[#6]

No worries, I've just placed another order for Interleaving to be switched off.

[#7]

Still waiting for my order to finish as of yet.. should only take 24 hours for interleaving off  right?

[#8]

I'm discussing this with our suppliers.
I'll let you know once it's switched off.