Slow upstream speed

[#1]

Hi All
I've got a very slow upstream speed.
My upstream sync speed has been 443 Kb/s since joining Plusnet. I thought that it was a little slow, but maybe that was just a plusnet thing.
Since I've been reading these forums I have noticed that other people are getting upstream speeds in excess of 1 Mb/s, so I started investigating.
First step was to read James' guide.
Then I looked at my router stats (Netgear DG834), attached below
Then the BT speed test again attached
And lastly the assured rate test.
The first thing that I noticed was the upstream noise margin 32db.
Does anybody have any ideas as to how I can get that down?
The next thing, was the weird result of the assured rate test.
0Kb
I know I'm paying for Pro, the billing department know I'm paying for Pro, but BT don't.
I'd appreciate any thoughts and suggestions.
Thanks
Steve

[#2]

HI Steve,
I can place an order to uncap your upstream, it should be complete in 24 hours.
Jojo

[#3]

Hi Steve,
Our supplier's system that we use to place the orders is currently unavailable. I will try again before I go home but if it's still the same I'll have to wait until morning.
Jojo

[#4]

Hi Jojo
I didn't realise it was capped, I thought it was a technical issue, but thanks for having a go at sorting it.
Do you have any idea about the assured rate test result?
Steve

[#5]

Hi Steve,
yes, some orders are capped on provision. As far as I know the assured rate is for something to do with BT vision and if you have it, it will run two tests. I think the test it runs for us is the best effort one.
Jojo

[#6]

Hi Steve,
I've managed to request that now. It usually completes in 24 hours.
Jojo

[#7]

Would you mind uncapping my upload as well? I would have started a new thread, but it seems pointless judging by the volume of uncap requests you get.

[#8]

Hi elliehubbard,
I've done that now, should be complete tomorrow.
Jojo