Slow speed after "walled garden"
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Slow speed after "walled garden"
02-11-2011 10:52 AM
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I have been getting a number of very short (6 seconds) disconnections ,although router lights remain green and steady.
On Monday the disconnection was for a longer time, and Plusnet Assist kicked in.I followed the suggestions which included a "walled garden" check and a reboot things seemed OK.
However my speeds have been dropping since then
Router stats today
I cant use test socket route as I dont have one ,my router is attached to an extension which is hard wired via a star connection.
I cant provide a BT test it does not work ,I do have latest Java.
Im wondering whether to reboot router again or wait to see if things improve.
Re: Slow speed after "walled garden"
02-11-2011 2:27 PM
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Anyway the downstream noise margin has been hiked up by BT's exchange equipment probably due to the disconnections or the fault causing them and this is restricting the downstream sync/connection rate.
If I was you I would power down the router and move it to the master socket (I know you've no TEST socket within it) and connect everything back up,
if you can unplug any other phones or whatever you have connected to any other extension sockets in the house so much the better. If possible leave the set up like this and see if the connection settles down/improves, this way if it does improve it could indicate an issue with the wiring set up you use.
The BT IP profile is an issue for later on once the sync/connection rate improves and the throughput doesn't.
It's always a good idea to switch on/reboot a router during the hours of daylight e.g. between 9.00am and 3.00pm to get a good sync rate/connection speed.
Re: Slow speed after "walled garden"
02-11-2011 3:05 PM
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If there is then you may find it better to leave the router there and use a long ethernet cable or homeplugs rather than the phone extension.
Re: Slow speed after "walled garden"
02-11-2011 4:18 PM
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I forgot to take stats whilst in master socket.
I have now moved router back to secondary socket ,speed around 650 download ,upload is not affected as per earlier post.
Router stats are now from secondary socket
Re: Slow speed after "walled garden"
02-11-2011 5:08 PM
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Re: Slow speed after "walled garden"
02-11-2011 5:32 PM
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Hence I'm inclined towards home plugs, I will think about it.
Thanks for the advice.
Re: Slow speed after "walled garden"
04-11-2011 2:46 PM
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Re: Slow speed after "walled garden"
04-11-2011 6:19 PM
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Re: Slow speed after "walled garden"
07-11-2011 9:59 AM
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Where to go from here? See speed results and BT test above
Re: Slow speed after "walled garden"
07-11-2011 10:02 AM
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There's a fair number of dropped connections showing there, have you noticed that happening at all? It'd definitely be worth raising that to us through the troubleshooter at http://faults.plus.net, that'll take you through all the checks you need and may well help resolve the fault.
Re: Slow speed after "walled garden"
07-11-2011 10:05 AM
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