cancel
Showing results for 
Search instead for 
Did you mean: 

Not optimum speed?

darran
Dabbler
Posts: 10
Registered: ‎09-04-2011

Not optimum speed?

When we had Fibre installed, we were in middle of building works with power being dropped constantly. Can the consistency checks be reset to ensure we are getting optimum speed?
3 REPLIES 3
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: Not optimum speed?

Unfortunately with fibre the profile cannot be reset without an engineer visit.
What speeds are you getting and what is your estimate from here?
Alex Smiley
darran
Dabbler
Posts: 10
Registered: ‎09-04-2011

Re: Not optimum speed?

Estimated
Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 29.6Mbps and upstream line speed of 5.6Mbps.

Actual
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Not optimum speed?

Hi there,
Your speeds have certainly dropped looking at your results, I'd suggest raising a fault at http://faults.plus.net and completing the initial diagnostic questions and see if there is an improvement.
If it's still the same then this process will raise the fault formally to us and we'll investigate the issue.
Let me know if you have any questions.
Chris