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New customer - Streaming not watchable
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New customer - Streaming not watchable
28-11-2014 4:33 PM
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Joined Plusnet about 3 weeks ago. First few days it was fine then has gone downhill since.
IPlayer 4OD etc. impossible to watch. For example it took 3 hours to get through an Intruders episode. Surfing web just about ok but very slow.
Have tried all the advice to get faster response.
Any help appreciated.
IPlayer 4OD etc. impossible to watch. For example it took 3 hours to get through an Intruders episode. Surfing web just about ok but very slow.
Have tried all the advice to get faster response.
Any help appreciated.
Message 1 of 7
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Re: New customer - Streaming not watchable
28-11-2014 4:38 PM
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Please post the information asked for in the sticky at the top of this board
Message 2 of 7
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Re: New customer - Streaming not watchable
28-11-2014 5:03 PM
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ok cheers
Have run the BT Wholesale - results as follows
Download speedachieved during the test was - 0.27 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.18 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
The other tests need a bit of thought, but the download speed looks pretty poor - which I have been experiencing
Have run the BT Wholesale - results as follows
Download speedachieved during the test was - 0.27 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.18 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
The other tests need a bit of thought, but the download speed looks pretty poor - which I have been experiencing
Message 3 of 7
(742 Views)
Re: New customer - Streaming not watchable
28-11-2014 5:08 PM
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Hi adwills,
I've just taken a look at this from our point of view.
Line tests show that the downstream SNR (signal to noise ratio) is set very high for your line (27.5dB) this in turn has pushed the speed profile down to just over 1mb.
As the line has been stable I've submitted a reset for this which should hopefully show some improvement within the next 24 hours.
I've just taken a look at this from our point of view.
Line tests show that the downstream SNR (signal to noise ratio) is set very high for your line (27.5dB) this in turn has pushed the speed profile down to just over 1mb.
As the line has been stable I've submitted a reset for this which should hopefully show some improvement within the next 24 hours.
Message 4 of 7
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Re: New customer - Streaming not watchable
28-11-2014 5:10 PM
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Thanks for your speedy response. I'll let it run a few more days then check speeds again
Message 5 of 7
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Re: New customer - Streaming not watchable
02-12-2014 10:50 AM
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Hi
Improved a great deal. Download speed now 2.57.
Hopefully this will continue.
Thanks
Improved a great deal. Download speed now 2.57.
Hopefully this will continue.
Thanks
Message 6 of 7
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Re: New customer - Streaming not watchable
03-12-2014 1:09 PM
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Message 7 of 7
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