IP Profile reduced
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IP Profile reduced
23-07-2012 10:51 PM
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After a power cut earlier today my IP Profile reduced to 0.25. When am I likely to see ths to back to normal?
BT Speedtester says line speed around 6500 upload and IP profile of 0.25. Plus net Screen says IP profile of 0.25.
Can someone post my connection log graph?
Thanks.
Router stats below;
Uptime 7hrs 12mins
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,136 / 6,944
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,880
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 245.19
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 13.5 / 23.0
SN Margin (Up/Down) [dB]: 26.0 / 15.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 23 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 11 / 0
FEC Errors (Up/Down): 0 / 1,696
CRC Errors (Up/Down): 0 / 7
HEC Errors (Up/Down): 0 / 14
Re: IP Profile reduced
24-07-2012 9:28 AM
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Re: IP Profile reduced
24-07-2012 9:32 AM
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Typo in above my IP profile is 0.14Mbps
Max achievable is 0.25Mbps
DSL Connection rate showing as 6.88Mbps
According to BT Speed Checker
Re: IP Profile reduced
24-07-2012 9:39 AM
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Re: IP Profile reduced
24-07-2012 9:47 AM
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Quote from: DJ1UK After a power cut earlier today my IP Profile reduced to 0.25. When am I likely to see this to back to normal?
Quote from: DJ1UK Typo in above my IP profile is 0.14Mbps
Max achievable is 0.25Mbps
DSL Connection rate showing as 6.88Mbps
According to BT Speed Checker
Profile or speed? Did you mean Adam
Re: IP Profile reduced
24-07-2012 10:04 AM
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Re: IP Profile reduced
24-07-2012 1:42 PM
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Re: IP Profile reduced
25-07-2012 11:34 AM
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Re: IP Profile reduced
25-07-2012 3:41 PM
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Pick phone up to make a call and no dial tone. Call house from mobile and phone rings. Then try to dial out again and dial tone again.
I have no master socket, external NTE (?) grey box on outside of house with 3 internal phone points. One has an alarm fitted to it (closest to NTE), which hasn't been dialling out, another has the main phone and sky box connected to it - living room (1 filter, splitter to 2 leads then connected) and the third has the broadband router connected to it upstairs in study.
Have disconnected the sky box and the alarm for now.. will hope that I don't have to wait another 3 days to find out if things have improved!
Off to buy a 3G dongle to get a decent connection...
Router stats;
Uptime: 0 days, 02:19:33
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,152 / 6,976
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,912
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 8.67
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 13.5 / 23.0
SN Margin (Up/Down) [dB]: 27.0 / 15.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 89 / 0
Loss of Signal (Local/Remote): 589,819 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 590,344 / 0
FEC Errors (Up/Down): 0 / 353
CRC Errors (Up/Down): 0 / 4
HEC Errors (Up/Down): 0 / NA
J.
Re: IP Profile reduced
25-07-2012 3:53 PM
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Quote hope that I don't have to wait another 3 days to find out if things have improved!
I'm looking at this now for you. I'm performing a full set of diagnostic tests first and I'll be in touch very soon.
Re: IP Profile reduced
25-07-2012 4:35 PM
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As mentioned do reply back here when you've disconnected the other devices from the line and tried the spare router and we'll see how things go from there.
Adam
Re: IP Profile reduced
25-07-2012 4:45 PM
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Thanks for the call .
Have disconnected everything from all internal phone sockets, except broadband with a filter.
Have not changed router yet.. will see if this stabilises first. If keeps disconnecting over the next 24 hours or so I will swap router and go from there. Other router is a Netgear DGN3500. I had this plugged in until the power cut on Monday, when I swapped it for the standard PlusNet Thomson router.
BT Speedchecker results;
Download speedachieved during the test was - 0.07 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Router stats:
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,152 / 6,976
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,912
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 35.50
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 13.5 / 23.0
SN Margin (Up/Down) [dB]: 27.0 / 15.5
IP Profile still seems to be the issue.
Thanks for your continued help.
Re: IP Profile reduced
25-07-2012 4:54 PM
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I'm away from work until Monday now so I'll be in touch then, otherwise if there's any issues in the meantime do post back here and I'm sure one of my colleagues will pick it up for you.
Adam
Re: IP Profile reduced
26-07-2012 9:36 PM
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But on the BT speedchecker I was still only getting a speed of 0.25mb. I disconnected internet from router and rebooted router and the speed has been restored.
Have also changed all filters that I have been using.
Will monitor over the next few days, here's hoping it has been fixed.
Re: IP Profile reduced
27-07-2012 11:17 AM
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Download speed achieved during the test was - 3.44 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.66 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5.5 Mbps
Looking good I think
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