Disconnections

[#1]

I've been having frequent disconnections recently, a few a day. Today it's increased:
...
Sep  7 19:22:28 192.168.1.1 WAN 1 is down.
Sep  8 19:55:06 192.168.1.1 WAN 1 is down.
Sep  9 03:08:57 192.168.1.1 WAN 1 is down.
Sep  9 03:21:38 192.168.1.1 WAN 1 is down.
Sep  9 03:31:29 192.168.1.1 WAN 1 is down.
Sep 11 07:05:10 192.168.1.1 WAN 1 is down.
Sep 11 13:14:45 192.168.1.1 WAN 1 is down.
Sep 12 23:34:09 192.168.1.1 WAN 1 is down.
Sep 12 23:35:13 192.168.1.1 WAN 1 is down.
Sep 13 01:52:50 192.168.1.1 WAN 1 is down.
Sep 13 02:03:21 192.168.1.1 WAN 1 is down.
Sep 13 02:10:13 192.168.1.1 WAN 1 is down.
Sep 13 02:58:33 192.168.1.1 WAN 1 is down.
Sep 14 11:57:55 192.168.1.1 WAN 1 is down.
Sep 14 12:08:06 192.168.1.1 WAN 1 is down.
Sep 15 10:32:16 192.168.1.1 WAN 1 is down.
Sep 16 12:31:16 192.168.1.1 WAN 1 is down.
Sep 16 18:54:00 192.168.1.1 WAN 1 is down.
Sep 16 19:07:47 192.168.1.1 WAN 1 is down.
Sep 16 20:12:48 192.168.1.1 WAN 1 is down.
Sep 16 20:13:37 192.168.1.1 WAN 1 is down.
Sep 16 20:36:16 192.168.1.1 WAN 1 is down.
I've been having problems ever since I was moved to ADSL2+ last month.
I went on over to the Broadband Troubleshooter: https://portal.plus.net/apps/kbdfaults but didn't get much feedback, has a ticket automatically been raised?
Thanks

[#2]

If you worked through to the end of the troubleshooter a fault ticket should have been raised. You can check by visiting View your questions in the Member Centre. It should show as an open question.
To view any closed questions you would need to select a suitable date range and click the Go button.

[#3]

My connection was dropping while answering the questions; as I suspected a ticket wasn't submitted. Do you recommend I go through the procedure again?

[#4]

Yes, go through the troubleshooter again to completion. In fact you might find it picks up from where the procedure stopped last time.
The final step does an initial line test which might well report "no fault found". If you get that don't worry - it means what it says not that there isn't a fault. The faults team do more extensive checks.

[#5]

I've had a stable connection for a over a week after replacing all wiring, router and filters/connectors, I'm now back to the original multiple disconnections a day:
Oct 31 18:08:28 192.168.1.1: WAN 1 is down.
Oct 31 19:53:16 192.168.1.1: WAN 1 is down.
Oct 31 23:25:05 192.168.1.1: WAN 1 is down.
Nov  1 06:43:18 192.168.1.1: WAN 1 is down.
Nov  1 09:29:34 192.168.1.1: WAN 1 is down.
Nov  1 09:30:45 192.168.1.1: WAN 1 is down.
Is this reflected at the Plus Net end?
How can I stabilise my connection?

[#6]

Looks like it:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13201527286360.png" />
Given the wiring changes, if it's still the same with the router in the master socket and all other items removed from the line then raising a fault is the way forward: http://faults.plus.net

[#7]

Thanks for the graph, it tallies up with the disconnections I'm seeing at my end.
The faults link however ran through rudimentary questions and reported "everything fine, ticket closed" at the end, so that was a pointless exercise.
How can my line be checked for a fault if indeed there is one?

[#8]

Hi nebula,
[quote=your fault ticket]Thanks for answering our questions
Because you've said that your broadband is working, we're closing this ticket. If you have a problem with your broadband in the future, please use the Broadband Troubleshooter to report it.
I think you may have inadvertently clicked to say it's resolved, so you just need to keep answering that it's not ok.
Jojo