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Can't connect to xbox live for an update

Brayster
Newbie
Posts: 2
Registered: ‎27-12-2011

Can't connect to xbox live for an update

Any suggestions anyone can make on this would be greatly appreciated.
I'm not a big online gamer - don't connect to Xbox Live that often, just use a wired connection via a Belkin N+ wireless modem and router to get updates. Anyway, now it's stopped working - it's connecting to the internet no problem, just won't speak to Xbox Live servers. The Xbox is telling me it's do to do with my MTU setting, that it needs to be over 1364. Having checked my router configuration, it is, and always has been.
I've turned everything off and on, factory reset everything and Plusnet tell me there's nothing they can do other than consult the xbox connection guide. Which I've done!
Any ideas?
Cheers, Steve.
2 REPLIES 2
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Can't connect to xbox live for an update

Is your Plusnet firewall enabled and blocking it? https://portal.plus.net/my.html?action=firewall
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Brayster
Newbie
Posts: 2
Registered: ‎27-12-2011

Re: Can't connect to xbox live for an update

Thanks Strat, hadn't considered that, but it isn't on.