Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
2mbs - should be16mbs. what's going on?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- 2mbs - should be16mbs. what's going on?
2mbs - should be16mbs. what's going on?
10-11-2014 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I had 6 months of trying to get switched from 20cn to 21cn.
After a lot of phone calls to you guys it got done and was running at 16mbs.
Bt speed test is now showing 2mbs.
Can tis get looked at please.
Ta. PM
After a lot of phone calls to you guys it got done and was running at 16mbs.
Bt speed test is now showing 2mbs.
Can tis get looked at please.
Ta. PM
Message 1 of 4
(784 Views)
3 REPLIES 3
Re: 2mbs - should be16mbs. what's going on?
10-11-2014 1:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I've just performed a couple of line tests and they are showing that your router is connected through at 2784 now, so the lower profile corresponds to this. Can you go through and raise a fault ticket at https://faults.plus.net and then give us a nudge in here, we'll pick it up and raise through to our suppliers.
I've just performed a couple of line tests and they are showing that your router is connected through at 2784 now, so the lower profile corresponds to this. Can you go through and raise a fault ticket at https://faults.plus.net and then give us a nudge in here, we'll pick it up and raise through to our suppliers.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 4
(528 Views)
Re: 2mbs - should be16mbs. what's going on?
10-11-2014 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi thanks for reply.
It is back up to around 16mbs now.
Have no idea why it is changing by so much. (any ideas?)
Will monitor and head back here next time it drops and get fault ticket as well.
Ta,
PM.
It is back up to around 16mbs now.
Have no idea why it is changing by so much. (any ideas?)
Will monitor and head back here next time it drops and get fault ticket as well.
Ta,
PM.
Message 3 of 4
(528 Views)
Re: 2mbs - should be16mbs. what's going on?
10-11-2014 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad to hear it's back to normal. When I checked earlier your line was syncing at a very low rate and the SNR had shot up. Hopefully it was a one-off, but if it happens again definitely go through the faults checker so we can look in more details.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 4
(528 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- 2mbs - should be16mbs. what's going on?