Sheffield-based Help & Support
Quote from: TicnTac I dread to think what 150 newbies will do to customer support?
This might give you a bit of an insight
Since we started ramping up the numbers and bringing work flows back to Sheffield, we've seen some promising trends. Please don't take this the wrong way as I'm certainly not belittling the good work that was done by the guys out in Durban, but it should hopefully give you some confidence that the influx in new staff isn't having too much of a detrimental impact on service levels.
The top line is customer satisfaction levels taken from the surveys we send to people who have recently had a need to contact the support centre (the bottom line is dissatisfaction):
This graph represents the 'first time fix' rate of support calls/tickets:
And this one shows the recent increase in the efficiency across three of our main work streams:
Why do Plusnet need special grants from Yorkshire Forward to employ UK workers?
Quote Why do Plusnet need special grants from Yorkshire Forward to employ UK workers?
If a grant was made available, then you'd take it? My wife has been offered similar golden carrots, if you employ x number of employees you could get this that and the other.............so why not, plus, they have to scrimp and scrape to pay their new BT CEO so all the other working employees we tend to see on this forum get paid a pittence, yes, they pay above average, but no where near what they deserve, but then as customers, would we want to be charged a few squid extra per month to pay for it?
Wonder if the Christmas bonus will be lowered this year?
Thing is, good support or not, it is nice to see jobs being created and people from the UK being employed by a company from the UK, even if it is in Sheffield
However, you do get what you pay for with this service, and you can't complain it is expensive, after all, it is BT, so you can't expect too much!
A working line, and speed, and not an 8 month long problem would be nice Hey ho, it is after all, BT 
How much was the grant a factor in scrapping Durban?
If not at all it was a total and utter waste of Yorkshire Forward's money.
If it was a factor it calls in to question Plusnet's motives, how much was it to give a better service to the users and how much was it a financial decision?
If not at all it was a total and utter waste of Yorkshire Forward's money.
If it was a factor it calls in to question Plusnet's motives, how much was it to give a better service to the users and how much was it a financial decision?
Quote from: Liam I can see a better use of £1.8m supporting British businesses than pushing it towards one of the countries largest enterprises!
That equates to roughly a full years pay (at minimum wage) for your 150 extra staff.
What happens in 12 months time?
At least we now know the reason for the recent advertising campaign.
Love it ;D.......but I would say that wouldn't I
