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MemberCentre password rejected: reminder email sends same PW I've been typing

emanresu
Newbie
Posts: 2
Registered: ‎04-05-2009

MemberCentre password rejected: reminder email sends same PW I've been typing

‎04-05-2009 7:29 PM

I don't often log into the members centre but when I do I type my password a dozen times before asking for a reminder to be emailed and I always get the same password I've been entering.
rarely need to log in so not a huge problem but I just wondered why my it's rejected until I ask for a reminder?
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Mav
Moderator
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Registered: ‎06-04-2007

Re: MemberCentre password rejected: reminder email sends same PW I've been typing

‎04-05-2009 8:03 PM

Do you then copy-paste and it works ok?
Any chance you have mixed the letter O for a zero or letter l for a figure 1. I have done this before and it's easy to get frustrated over Cheesy

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Chris
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Registered: ‎05-04-2007

Re: MemberCentre password rejected: reminder email sends same PW I've been typing

‎04-05-2009 8:35 PM

That seems really strange, have you tried clearing cookies before logging in and see if that makes a difference?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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emanresu
Newbie
Posts: 2
Registered: ‎04-05-2009

Re: MemberCentre password rejected: reminder email sends same PW I've been typing

‎05-05-2009 11:57 AM

Thanks for replying, maybe it's cookies then (there's no 0/O's or 1/I's), I think I must be typing the wrong password for the 10th time until I'm emailed the same PW.. oh well like I said it's not  a big problem  Smiley
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alanf
Aspiring Pro
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Registered: ‎17-10-2007

Re: MemberCentre password rejected: reminder email sends same PW I've been typing

‎05-05-2009 12:15 PM

When I have that sort of problem it is because SHIFT LOCK or NUM LOCK is on.
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Santiago
Grafter
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Registered: ‎10-08-2007

Re: MemberCentre password rejected: reminder email sends same PW I've been typing

‎05-05-2009 2:14 PM

Are you selecting the correct provider for your service (middle box). For example I have to select Force 9 to be able to log in.
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