Hi, I've had this ticket running for 3.5 weeks. BT have replaced the Openreach modem and now my line runs at an acceptable 20.7mb, which is a big improvement.
The ping is much faster and my upload speed has improved. However, my download speed is stuck at the old speed in tests - does the profile need updating to reflect the new line speed?
Can you please get the fault team to look please? 3 weeks seems like a long haul to get a speed fault fixed.
Thanks.
