Plusnet billing system - a poll
There have been a significant number of posts recently from people who have had various problems with the Plusnet billing system. This poll is to try to identify how common these problems are.
Please answer all the options that apply to you in the poll. If you have not experienced any billing problems in the last year tick 1.a. If you have experienced problems tick one of options 1.b to 1.d, any of 2.a to 2.c that apply and if you were overcharged either 3.a or 3.b (or both if you've had multiple problems and both apply).
To change your vote you will need to remove your current votes and then vote again marking all the relevant options.
You may also like to post a brief description of the problems you have had and perhaps a link to where it has been discussed.
Please select the Notify of Replies option for this topic. As patterns emerge I may be asking for more input on specific areas.
Please answer all the options that apply to you in the poll. If you have not experienced any billing problems in the last year tick 1.a. If you have experienced problems tick one of options 1.b to 1.d, any of 2.a to 2.c that apply and if you were overcharged either 3.a or 3.b (or both if you've had multiple problems and both apply).
To change your vote you will need to remove your current votes and then vote again marking all the relevant options.
You may also like to post a brief description of the problems you have had and perhaps a link to where it has been discussed.
Please select the Notify of Replies option for this topic. As patterns emerge I may be asking for more input on specific areas.
When VAT went down they failed to decrease the charge for Max Premium. When they tried to apply a credit it wouldn't take it because I already had a £3 loyalty discount (you can apparently only have on credit applied at a time) so they increased the discount to £3.17. They then corrected the price of Max Premium so I was then being under charged. I haven't a clue whether I owed them or they owed me at the end but as it was only a small amount I just gave up.
Ah, billing problems. I think it's fair to say I know a thing or two about these. 
My experiences over the past twelve months are as follows:
That makes eight incorrect bills out of twelve, plus two bodged account changes. The lack of referral discount features heavily, but even if you remove any instances of that you're still looking at five problems over the course of the past twelve months – every single one of which I've had to chase up myself.
Also, whilst it's outside the scope of this thread I guess it might be worth mentioning that all those billing errors come at a time of increasing personal disenchantment with Plusnet's ticket support, and after an extremely messy couple of months at the beginning of last year when I tried to take advantage of a special offer at the time (more details in the first link in this post). So if I ever seem fed up with Plusnet… well, that's why.
My experiences over the past twelve months are as follows:- February: Ok
- Home Phone pro-rata payment: direct debit and discount problems
- March: no referral discount
- April: no referral discount
- May: no referral discount
- ADSL downgrade: charged £83
- June: no referral
- July: charged £3 for call features pack
- August: no referral discount, and charged £2 for caller display
- September: Ok
- October: Ok
- November: Ok
- December: no referral discount
- January: duplicate Talk charge
That makes eight incorrect bills out of twelve, plus two bodged account changes. The lack of referral discount features heavily, but even if you remove any instances of that you're still looking at five problems over the course of the past twelve months – every single one of which I've had to chase up myself.
Also, whilst it's outside the scope of this thread I guess it might be worth mentioning that all those billing errors come at a time of increasing personal disenchantment with Plusnet's ticket support, and after an extremely messy couple of months at the beginning of last year when I tried to take advantage of a special offer at the time (more details in the first link in this post). So if I ever seem fed up with Plusnet… well, that's why.
Pierre
A very kind moderator has intervened and set that option so you should be able to remove your existing vote now.
(Two puzzles (1) I'm sure I set that option when I created the poll (2) Why the ability to add that option is only available to the moderators when editing the poll and not to the originator)
A very kind moderator has intervened and set that option so you should be able to remove your existing vote now.
(Two puzzles (1) I'm sure I set that option when I created the poll (2) Why the ability to add that option is only available to the moderators when editing the poll and not to the originator)
I realise that but (a) wanted to keep it in a single topic and (b) hoped that people would use some common sense.
If the people who had set up these Community forums had added the Additional Polls mod I'd have been able to do it exactly as I wanted.
If the people who had set up these Community forums had added the Additional Polls mod I'd have been able to do it exactly as I wanted.
Mal,
That's part of what I was trying to achieve here. This to try to get the bigger picture while users have their own individual topics to address their specific issues.
That's part of what I was trying to achieve here. This to try to get the bigger picture while users have their own individual topics to address their specific issues.
Quote from: Be3G It would appear that some people aren't filling in the poll correctly: there've been 23 voters, but only 22 responses to question 1, 14 to question 2 and 10 to question 3. Oh well.
When viewing the poll each person will see the answers they gave in bold. If anyone realises they are wrong they can use the REMOVE VOTE link and have a second go.
