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Home Phone credit limit reached

« on 11/11/2009, 11:18 »
This is becoming  a right nuisance, we keep getting limits reached, I have a direct debit set up why am I not invoiced fully and then asked to top up. If this continues, we should all change the supplier and launch a joint law suit against the company .

Get Your Acts Together and Sort It Out Now.   Angry

[Moderator's note by Dick(Strat) All Capitals removed as per Forum Rules

« Last Edit: 11/11/2009, 11:56 by Strat »

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  • Matt Taylor
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« Reply #1 on 11/11/2009, 17:20 »
Hi mehdi,

I'm really sorry about this. The problem is with the development team and is currently being worked on and as soon as we have any updates at all it'll be posted on here and on the service status pages.
Kind regards, Matt Taylor
Plusnet Support Team
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  • Gel
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« Reply #2 on 31/01/2010, 22:38 »
Currently considering switch from BT, but credit limit would dissuade me; did any progress get made on this??
Gel
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  • Mand
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« Reply #3 on 01/02/2010, 09:19 »
Hi there,

All of our products have a credit limit and that's unlikely to change, though this can be increased manually if necessary.
Regards, Mand Beckett
Plusnet Support Team
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« Reply #4 on 01/02/2010, 10:58 »
Thanks Mand; unfortunately it seems you don't offer equivalent to BT's CALL SIGN, which is the killer for me, as I need my fax to have a distintive ring tone to pick up any fax calls.
Sure the backroom boys could sort this if inclined!
Gel
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  • Mand
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« Reply #5 on 02/02/2010, 10:12 »
It comes up from time to time, but we've never really had too much demand for it. We can look at it again next time we refresh the Talk products though.
Regards, Mand Beckett
Plusnet Support Team
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