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Thomson 585 - dead, rapid flashing lights

« on 02/11/2009, 22:17 »
My Thomson 585 has ceased to work, and has just 3 rapid flashing lights.  Embarrassed

Just failed in service - any ideas?
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  • Jameseh
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« Reply #1 on 02/11/2009, 22:17 »
Try doing a factory reset.

It may well be dead, but that could possibly help.
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« Reply #2 on 02/11/2009, 22:20 »
Reset, but still dead  Cry

Do they come with a warranty?

« Last Edit: 02/11/2009, 22:25 by Lorian »

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  • Jameseh
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« Reply #3 on 03/11/2009, 13:48 »
Yep, there's a 12 month warranty.  Hae you had it for longer than that?
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« Reply #4 on 03/11/2009, 15:03 »
Just since April this year.
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  • Jameseh
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« Reply #5 on 03/11/2009, 16:42 »
THanks.

I've sent out a returns bag.  Should be with you in a couple of days.

All being well it should come with a new router too!
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« Reply #6 on 03/11/2009, 19:13 »
Many thanks
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« Reply #7 on 13/11/2009, 19:29 »
Quote from: Jameseh on 03/11/2009, 16:42
I've sent out a returns bag.  Should be with you in a couple of days.

James, I didn't receive anything.
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« Reply #8 on 13/11/2009, 20:01 »
The King has left the building.  Sad
Wheel_nut
PlusNet BBYW Pro - Lite Customer from Feb 2009
NewNet Customer  2007 - Feb 2009
PlusNet Customer 2003 -  Feb 2007
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« Reply #9 on 13/11/2009, 20:32 »
Nooo  Cry

I should pay more attention.

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  • Chris
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« Reply #10 on 16/11/2009, 09:45 »
The router was dispatched on the 5th, can you PM me the address you wanted it sending to and I'll see if it matches what we have? I'll sort out another one to be dispatched too once I've got that info.

Thanks.
Chris Parr
Plusnet Support Team
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« Reply #11 on 26/11/2009, 19:55 »
Quote from: Chris on 16/11/2009, 09:45
The router was dispatched on the 5th, can you PM me the address you wanted it sending to and I'll see if it matches what we have? I'll sort out another one to be dispatched too once I've got that info.

Thanks.

Still didn't get anything - I'll PM you now.
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