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Logging in to mail from BlackBerry - login error

« on 01/11/2009, 12:13 »
When I navigate to the login page using my Blakberry I eneter exactly the same details as I do normally,  e.g. my username my password and select Plusnet from the drop down. But I get an error:

ERROR
Unknown user or password incorrect
Go to the login page

I'm definitely putting in the exact same details as when I log in from my PC, so what am I doing wrong?
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  • Jameseh
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« Reply #1 on 02/11/2009, 14:08 »
Hi,

I'm not really sure what to suggest I'm afraid.  I don't have a blackberry, but I did just try logging on using my iPhone and it worked fine.

Has anyone else come across a similar problem?
twitter / Jameseh
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« Reply #2 on 02/11/2009, 15:01 »
I've also just tried on my HTC Hero and no problems whatsoever - have you tried changing your mailbox password to something really simple temporarily in order to make sure it's not a text input issue?

Other than that, I'm not too sure what to suggest.
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