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Call data problem?

« Reply #32 on 24/10/2009, 08:01 »
My calls have not updated since 20 October  Sad
Dennis
Plusnet Value & Talk Anytime
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« Reply #33 on 24/10/2009, 08:28 »
mine did, and I got the bill, but the list dates are still wrong


* 24 phone dates.jpg (73.62 KB, 747x410 - viewed 7 times.)
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #34 on 24/10/2009, 08:57 »
Mine are up to date but, annoyingly, still showing calls both confirmed and unconfirmed from 18th October back to 15th September (the 10th page).   Calls made on the 20th October and to date just show as confirmed.
Plusnet Premium
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« Reply #35 on 24/10/2009, 09:05 »
as long as the unconfirmed match the confirmed and has not been costed as confirmed, dont worry, as once this turns up the auto system cant change it.  ~Its a reseult of the two different data streams running at the wrong sequence
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #36 on 24/10/2009, 09:14 »
Perhaps I'm having a "senior moment" and haven't made any calls since then  Embarrassed
Dennis
Plusnet Value & Talk Anytime
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« Reply #37 on 24/10/2009, 09:44 »
my trouble is PN runs from 24th-23rd and I am on the heritage 240 plan, i.e. 240 mins any time to UK, and also on O2 mobile PAYG from the 5th, I get 500 mins on that from  home loacation as well as £10 worth of none 01,01,03 calls and calls away from home.  Use that fro the odd ball 0845 Etc to get rid of the £10 per month.  So about this time of the month I am playing games with both systems  And I am a Senseless senior as well
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #38 on 24/10/2009, 10:35 »
Our phone has been busy this morning so will wait & see when those calls show!

We are on Anytime so it is usually academic as to cost but it's nice to see "our usage"
Dennis
Plusnet Value & Talk Anytime
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« Reply #39 on 26/10/2009, 07:43 »
No calls recorded since early on 20th October!
Dennis
Plusnet Value & Talk Anytime
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  • orbrey
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« Reply #40 on 26/10/2009, 09:46 »
Hi reserved,

I'll take a look and post back shortly.
Kind regards, Matt Taylor
Plusnet Comms Team
The UserGroup Forums
Got a fault? This may help to explain.
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  • Paul03
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« Reply #41 on 26/10/2009, 10:55 »
Quote from: reserved on 26/10/2009, 07:43
No calls recorded since early on 20th October!

Just checked mine this morning and I've nothing showing since 19/10/09 so looks like I'm in the same boat as you.  (Just checked my mother-in-law's account too - same there although her's shows to the 20th.)
plusnet pro
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« Reply #42 on 26/10/2009, 11:31 »
This "Call data is refreshed every 4 hours from 08:00 to 24:00." needs to be taken with a large dose of salt at the moment.   Huh?
Dennis
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  • Mand
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« Reply #43 on 26/10/2009, 21:25 »
Hi guys,

We found an issue with the script this afternoon, currently being sorted.
Regards, Mand Beckett
Plusnet Comms Team
The UserGroup Forums
Got a fault? This may help to explain.
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« Reply #44 on 27/10/2009, 16:46 »
Now updated to 25 October 
Dennis
Plusnet Value & Talk Anytime
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« Reply #45 on 27/10/2009, 17:42 »
mines still the 21st
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #46 on 29/10/2009, 09:18 »
No update since 25th.
Dennis
Plusnet Value & Talk Anytime
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  • Jameseh
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« Reply #47 on 29/10/2009, 09:37 »
Hi guys,

We're aware that call processing is behind and we're working on it.
twitter / Jameseh
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