Plusnet
Sunday 21st March 2010Login | Register | Help
Home » Forum » Products and Services Discussion » Gamers Forum » Lag during peak times
Pages: 1 [2] 3

Lag during peak times

  • Oldjim
  • Forum Moderator
  • Posts: 10008
  • View Profile
« Reply #16 on 29/09/2009, 18:27 »
Doesn't look too good from here
Tracing route to ptn-games01-if1.games.plus.net [212.159.6.211]
over a maximum of 30 hops:

  1     3 ms     1 ms    <1 ms  192.168.0.1
  2    40 ms    39 ms    39 ms  lo0-plusnet.pcl-ag04.plus.net [195.166.128.134]
  3    43 ms    41 ms    38 ms  gi1-6-604.pcl-gw02.plus.net [84.92.0.229]
  4    38 ms    38 ms    38 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5   205 ms   220 ms    74 ms  te2-3.thn-gw1.plus.net [212.159.1.57]
  6   111 ms   205 ms   197 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    39 ms    38 ms    38 ms  ptn-games01-if1.games.plus.net [212.159.6.211]

Trace complete.
Jurassic Coast
Dorset Area Ramblers
Jim
Logged
« Reply #17 on 29/09/2009, 18:54 »
Doesn't look too bad from here - then again, I am currently on a PTN gateway...

Tracing route to ptn-games01-if1.games.plus.net [212.159.6.211]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    45 ms    31 ms    31 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
  3    45 ms    28 ms    25 ms  gi2-2-204.ptn-gw02.plus.net [84.92.3.93]
  4    25 ms    36 ms    29 ms  ptn-games01-if1.games.plus.net [212.159.6.211]

Trace complete.
Logged
  • Oldjim
  • Forum Moderator
  • Posts: 10008
  • View Profile
« Reply #18 on 29/09/2009, 18:56 »
That is odd - I am seeing three more steps and 2 of those are the laggy ones

« Last Edit: 29/09/2009, 18:57 by Oldjim »

Jurassic Coast
Dorset Area Ramblers
Jim
Logged
« Reply #19 on 29/09/2009, 19:12 »
belive we see more hops due to sparkzero being on the ptn family gateway so the is no jump needed to get to this hop
 4    19 ms    17 ms    18 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]

21cn
Tracing route to ptn-games01-if1.games.plus.net [212.159.6.211]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  10.0.0.1
  2    18 ms    17 ms    18 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3    17 ms    17 ms    18 ms  vl604.thn-gw1.plus.net [84.92.4.169]
  4    19 ms    17 ms    18 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  5    17 ms    17 ms    16 ms  ptn-games01-if1.games.plus.net [212.159.6.211]

only 1 in ten tracerts give me a lag on the thn-gw1

Tracing route to ptn-games01-if1.games.plus.net [212.159.6.211]
over a maximum of 30 hops:

 1     1 ms     1 ms     1 ms  10.0.0.1
  2    19 ms    18 ms    18 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3   165 ms   212 ms   211 ms  vl604.thn-gw1.plus.net [84.92.4.169]
  4    17 ms    17 ms    17 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  5    17 ms    17 ms    17 ms  ptn-games01-if1.games.plus.net [212.159.6.211]

« Last Edit: 29/09/2009, 19:23 by ASBO DOG »



XBL gamertag= scootie uk
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #20 on 29/09/2009, 20:56 »
Let me know when interleaving is turned off and I'll try you on the improved traffic option (on ADSL2+).

I'm seeing lots of examples that are suggesting exchange congestion on both 20C and 21C at the moment - I've been collecting threads about the same topics.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
« Reply #21 on 30/09/2009, 13:20 »
Quote from: Jameseh on 29/09/2009, 20:56
Let me know when interleaving is turned off and I'll try you on the improved traffic option (on ADSL2+).

I'm seeing lots of examples that are suggesting exchange congestion on both 20C and 21C at the moment - I've been collecting threads about the same topics.

How can I tell when interleaving is turned off? My router still stays fastpath but my pings are still the same (40+). Can you check if its been disabled yet?
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #22 on 30/09/2009, 13:44 »
Yep.  It seems to be off.

What are your traceroutes looking like?  Bearing in mind that your traffic is travelling from Scotland to London and then back to Scotland again, it won't be as good as ASBO DOG's as he's in the English midlands.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
« Reply #23 on 30/09/2009, 14:00 »
Traceroutes are ok at the moment:

  1     1 ms     1 ms     1 ms  menu [192.168.1.254]
  2    41 ms    41 ms    39 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
  3    40 ms    39 ms    40 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
  4    39 ms    40 ms    39 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5    40 ms    41 ms    39 ms  te2-3.thn-gw1.plus.net [212.159.1.57]
  6    40 ms    39 ms    40 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    41 ms    41 ms    40 ms  ptn-games01-if1.games.plus.net [212.159.6.211]

Trace complete.

I'll do another one at peak time to see if the lag is still happening. I know my pings are not going to be as good as people who live closer to london but surely 40ms 2nd hop is a bit high? I'm not in the highlands Wink
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #24 on 30/09/2009, 14:06 »
It's a bit higher than I'd expect, but it's not enormous.

There's not a massive amount I can do from this end, because your connections not dropping and your not dropping traffic.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
« Reply #25 on 30/09/2009, 14:18 »
Being a gamer....thats disappointing. One of the reasons I went with plus.net is because on the Pro package you advertise "Low ping and latency". Oh well I'll get over it so long as my pings stay stable all the time.
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #26 on 30/09/2009, 14:22 »
To be honest, we're already prioritising all of your gaming traffic, you're on max premium which means that all of your traffic is prioritised over the BT network so it should be as good as possible.

I'm surprised it's not slightly better.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
« Reply #27 on 30/09/2009, 16:41 »
Pings still stable touch wood.  Smiley

  1     1 ms     1 ms     1 ms  menu [192.168.1.254]
  2    40 ms    42 ms    41 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
  3    40 ms    41 ms    40 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
  4    41 ms    42 ms    39 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5    40 ms    42 ms    41 ms  te2-3.thn-gw1.plus.net [212.159.1.57]
  6    40 ms    39 ms    39 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    40 ms    40 ms    39 ms  ptn-games01-if1.games.plus.net [212.159.6.211]

Trace complete.

Thanks for all your help jameseh much appreciated.

Logged
« Reply #28 on 30/09/2009, 20:14 »
Return of the lag.... Sad

  1    <1 ms    <1 ms     1 ms  menu [192.168.1.254]
  2    58 ms    44 ms    43 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
  3    39 ms   145 ms    43 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
  4   173 ms   204 ms   202 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5    50 ms    42 ms    42 ms  te2-3.thn-gw1.plus.net [212.159.1.57]
  6    50 ms    44 ms    58 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    39 ms    78 ms    100 ms  ptn-games01-if1.games.plus.net [212.159.6.211]

Trace complete.

Got a plan B Jameseh?  Wink
Logged
« Reply #29 on 30/09/2009, 21:37 »
Interim high pings, which are followed by low pings are not *usually* a cause for concern - it means that the router is doing 'more important' things than responding to pings (like routing traffic).

When doing a tracert, if there is a router where pings elevate substantially, and all following pings are also high then that may indicate a problem.

That being said, it does seem like your pings are not stable, and the fingers are pointing to backhaul contention.    It seems like you are on ADSL and *may* benefit from ADSL2+ (the backhauls are different) so perhaps that is an option?

B.
Barry Zubel : plusnet Community Site Forum Moderator
I'm a customer, not an employee
100x Core i7-980x, 12GB DDR3, ATI FirePro v8750 (realtime stats)
Logged
  • Oldjim
  • Forum Moderator
  • Posts: 10008
  • View Profile
« Reply #30 on 30/09/2009, 21:47 »
It is more likely this problem
Quote from: Bob Pullen on 30/09/2009, 10:05
Have raised an internal problem so we can get some investigation underway (ref: 58439).

Not convinced it's a DNS issue especially in light of Steve's comments and some of the traceroute which seem to be timing out at the hop where the traffic management switches are. We did a quick health check on these yesterday and couldn't spot anything glaringly obvious but I guess we may have missed something.

There seems to be a few too many reports of problems here for something not to be wrong Sad
Jurassic Coast
Dorset Area Ramblers
Jim
Logged
« Reply #31 on 30/09/2009, 21:54 »
Quote from: Barry Zubel on 30/09/2009, 21:37
Interim high pings, which are followed by low pings are not *usually* a cause for concern - it means that the router is doing 'more important' things than responding to pings (like routing traffic).

When doing a tracert, if there is a router where pings elevate substantially, and all following pings are also high then that may indicate a problem.

That being said, it does seem like your pings are not stable, and the fingers are pointing to backhaul contention.    It seems like you are on ADSL and *may* benefit from ADSL2+ (the backhauls are different) so perhaps that is an option?

B.

Well for most people this wouldn't be a concern, most people wouldn't even notice. But being a gamer any flux in ping time is noticed by me and when it's as bad as it currently is it makes gaming a nightmare.

ADSL2+ is not avaible here and according to BT it won't be installed at my exchange until Q4 2011.... Sad
Logged
Pages: 1 [2] 3
Home » Forum » Products and Services Discussion » Gamers Forum » Lag during peak times
Jump to:  

Related Sites

Community Apps

Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!

View the Plusnet Open Source applications page

About Plusnet

We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.

© Plusnet plc All Rights Reserved. E&OE

Powered by SMF | SMF © 2006-2008, Simple Machines LLC

Add to Technorati Favourites