No problem.

Hi Mand

Is there any update on the developers manually updating my account as it’s one of the ones mentioned in this thread?

I also have a separate thread regarding this - http://community.plus.net...x.php/topic,79839.16.html and was promised updates on what was happening but have heard nothing!!, so as you can imagine I’m not very happy or impressed with customer service.

Hi guys,

This is still prioritised, our dev guys have asked us to leave the contract dates alone at the moment (this is the cause of the problem) until the issue has been fixed (I'd expect this to be done within a couple of days).

I was told on 12th October it was with the developers.  I will check back in a couple of days for an update.

I appreciate you've been waiting a while, but implementing a quick fix now would be a largely cosmetic change, and may lead to other problems.

We're working on this, and will have the fix for everyone rolled out as soon as we can.

Just checking to see how this is progressing

horay these have changed my date to another stupid one, by BB date is 24th -23rd  see below for my phone

What was it before they changed it? 

My BB is 10 -9 and phone is 22 - 21 

look at the list above,  Aug 24-23, then CSA got their fingers dirty, Sept 11-10, yesterday  11-12, now 12-11  BB 24 -23

The problem is still being worked on, I know we've said that before but we want to fix this asap.

OK but why did it suddenly alter by one day

Right. I should probably have posted this in its own thread, but hey ho. It needs to be here.

Basically, before your talk product was changed incorrectly we changed some of the code which deals with the contracts and the billing in order that we could roll the new products. It's this code that's at fault and this is the reason the contract periods aren't realigning with the billing dates, and that's why even though you've gone back to your original product things haven't sorted themselves out.

Your billing date is changing again as a result of this code, as it requires a contract period of at least 30 days before the next contract period starts.

The reason it's taking us so long to fix this is because there's a fair number of other parts of our system that are based on this code. All of these need investigating to see how they are based on it and what will happen to those parts if the code is changed. That's what we're in course of doing at the moment.

So that's essentially what's going on, I'll keep chasing this and advise as and when.

Hope that helps,

fully understood Matt I was just curious why it suddenly moved by one day, was it because of the two calls on the 10th that weren't  picked up on the previous 11-10 list?  as they are the only calls on the 11-12 list (before it changed to 12th - 11th)

Guess I must be one of the lucky ones as today is my billing date (18th) and all phone calls are up to date and credit has reset to £55.

Next billing date shown correctly as 18/12/2009 

So you have the same billing date for both broadband and phone?  If so, you are very lucky.