Dear Oldjim

Back in April we revamped our Home Phone products, packing in more features such as discounted rates to mobiles, 300 minutes of international calls to 20 top destinations, inclusive voicemail, and even inclusive calls to Plusnet support. We’ve now made some further changes that we wanted to share with you.
 
We’re pleased to announce that as of 22nd October 2009 you’ll be able to make FREE calls to 0845 and 0870 numbers within the inclusive call time of your Anytime Talk Plan*.

In addition, Ofcom (the industry regulator), has recently issued some new guidance to broadband and phone providers and we’ve incorporated their recommendations into the terms and conditions for your products. Some terms and conditions and charges relating to broadband cessation have also changed and these have been included as well. If you’d like to find out more, and for more information on the changes to your Home Phone service, we’ve put together an FAQ on our website:

http://www.plus.net/go.html/faq_anytime


Kind regards,

Anthony Vollmer
CEO, Plusnet

*Inclusive UK Landline calls of up to 60 minutes are to numbers beginning with 01, 02 and 03, 0870 and 0845 (excluding Channel Islands) and at any time to Plusnet Home Phone customers. Inclusive international calls of up to 30 minutes are to our top 20 destinations (to a maximum of 300 minutes per month). Calls to indirect access numbers and dial up internet access are excluded. See website for details.