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Unconfirmed calls

« on 06/09/2009, 10:49 »
There seems to be a problem with the call data not confirming calls once again.  None of my calls since August 29th have been confirmed and one International call dates back to August 26th and still shows as unconfirmed.

I know there has been a problem with Itemised Billing recently, does that have anything to do with why the call data is not updating unconfirmed calls?
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« Reply #1 on 06/09/2009, 19:25 »
Same here. My last confirmed call was on the 30th August.

Bob
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« Reply #2 on 07/09/2009, 09:35 »
I suspect this is related to the itemised billing problem. AFAIK call processing was turned off as soon as we realised there was a problem. I shall confirm whether or not this is the case though...
Bob Pullen
Plusnet Comms Team
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« Reply #3 on 07/09/2009, 14:24 »
Greenbee "unbilled calls" seem to be lagging as well.
Dennis
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« Reply #4 on 08/09/2009, 13:55 »
The problem is related to the fact that we've switched off call processing. It will affect *all* of our Wholesale Line Rental products (Greenbee included).
Bob Pullen
Plusnet Comms Team
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« Reply #5 on 12/09/2009, 08:42 »
Still appears to be "switched off" Cry

edit: Perhaps not - http://usertools.plus.net...us/archive/1252684880.htm

Watch this space!

[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rules ]

« Last Edit: 14/09/2009, 07:59 by Strat »

Dennis
Plusnet Value & Talk Anytime
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« Reply #6 on 12/09/2009, 09:07 »
I got my double entries removed on the 11th and my credit restored, still waiting for the next bit of the large job
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« Reply #7 on 13/09/2009, 13:22 »
Mine's still not showing any calls for September!
Dennis
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« Reply #8 on 13/09/2009, 16:42 »
they have not done any all download until they cure the problem.  they have now removed the duplicate calls.

the downloads will probably start tomorrow(Monday)

http://www.plus.net/suppo...p;ispservice_id=homephone
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You dont have to be mad to understand what PN are up to, but it helps
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« Reply #9 on 13/09/2009, 17:06 »
That says:
Now that this has been done, we are going to turn "call processing" back on, so you should start to see your itemised calls start to catch up again over the weekend.
which I took to mean that it should start showing the calls over this weekend!

[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rules ]

« Last Edit: 13/09/2009, 17:08 by Strat »

Dennis
Plusnet Value & Talk Anytime
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« Reply #10 on 13/09/2009, 18:03 »
thats true, my last one is 5th Sept
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« Reply #11 on 14/09/2009, 07:23 »
IIRC, the intention was not to process all of the backlogged calls at once. This was done to minimise the impact of customers getting their calls routed to credit control for exceeding their credit limit.
Bob Pullen
Plusnet Comms Team
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« Reply #12 on 14/09/2009, 16:53 »
This delay will upset my international call allowance as my calls have not been updated since 7th Sept and my billing period ends on 16th September. The international calls I have made have not been processed so any international calls I have made have not been confirmed and they will go onto my next billing period. If this happens, I will not have been allowed my full 300 minutes for this billing period and will not get my full 300 minutes for the next.

Peter
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  • Jameseh
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« Reply #13 on 14/09/2009, 16:56 »
Hi Peter,

you'll still receive your full allowance from one month to the next.

Whilst I appreciate the frustration that this may have caused, it was important for us to stop call processing to ensure that customers were not double billed for calls which they had made.
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« Reply #14 on 14/09/2009, 17:07 »
the point is James, my confirmed calls are only 100 mins, 140 left from 240 legacy, unconfirmed show 49 min and SWMBO made a 50 min call Sat, which might leave 30 plus till 23rd, but if they get carried over to next month it will reduce that total by 100 min at least, leaving me with another 140 for the whole month
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #15 on 15/09/2009, 11:27 »
Quote from: Bob Pullen on 14/09/2009, 07:23
IIRC, the intention was not to process all of the backlogged calls at once. This was done to minimise the impact of customers getting their calls routed to credit control for exceeding their credit limit.

Just to save confusion, I'd like to confirm that call processing is still switched off. We're chasing for an update and should have a revised Service Status published shortly.
Bob Pullen
Plusnet Comms Team
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