There was a problem which the Usergroup raised with Plusnet about a month back. Under some circumstances a small number of Users were being erroneously credited with the 4 X Bonus for an older referral. And yes it was another of those little foibles in the Back-office system - but it was quickly sorted once we raised it.
Maurice
Thanks a bundle.
They didn't sort it out - they just waited for the complaints to roll in.
I wasn't expecting this bonus - I think it was for an upgrade of a basic Plusnet phone package to a more expensive phone package.
I seem to recall contacting Plusnet at the time as to whether I was entitled to it,
I was assured that I was fully entitled to it - but, unfortunately I didn't keep a copy of the conversation.
So thankyou Plusnet for paying me a small bonus, before withdrawing it mid-term, without any warning or explanation before or after the fact.
If I had never been paid this bonus, I wouldn't feel so p***ed off.
I feel like I've received a penalty, not a bonus.
Another first for Customer Relations - we'll make some more of our customers feel that PN can't be trusted,
just for a saving of grand total of £6!
What's happened to the x4 referral bonus!!!