how to wind up customers
please sort out your website and stop misleading customers , with regards to home phone call features if you access call feature page from phone bill it lists special offers for call feature packages , under standard feature list it clearly shows annonymous call as a standard feature. hence bundleable for special offer . NOWHERE ON THAT PAGE does it suggest that this feature is not includable as it is listed under standard and not additional.When customer phones up and trys to point this out it is not very good to suggest that "we do not get in arguement over couple of pounds"
In the spirit of this can i have my internet for £3.50 next month instead of £15.99 as we dont need to argue over a few pounds
;D.
ps
the money is being refunded and i have cancelled the feature so sorted as far as we are concerned but the website needs to be made much clearer to avoid others being misled.
rant over
In the spirit of this can i have my internet for £3.50 next month instead of £15.99 as we dont need to argue over a few pounds
;D.ps
the money is being refunded and i have cancelled the feature so sorted as far as we are concerned but the website needs to be made much clearer to avoid others being misled.
rant over
I agree Phil, but the OP's point is that despite it's posted 'one off' charge of £4, it appears in a list of 'Standard features' and is not excluded from the Bundling offer?
I believe the OP is correct. ACR as offered currently needs to have a note excluding it from any bundled price.
My 2p
I believe the OP is correct. ACR as offered currently needs to have a note excluding it from any bundled price.
My 2p
