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Plusnet IP Profiles that are stuck

scootie
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Plusnet IP Profiles that are stuck

‎20-04-2009 3:32 PM

Maybe we could do with a thread in the sticky's for people that think the 21cn PN profile is stuck.
would make it easy then for PN staff to run through those that need setting right each day.
came to my mind as there is at least 3-4 people in the question thread wanting profiles updating yet no PN staff have been near them today.
about time the police called time on jameseh's private lock in at his local Grin
EDIT:
nice one guys
For those customers that may not know about ip profiles have a read here http://www.kitz.co.uk/adsl/IPprofile.htm
To see what your profiles are check here for your PN profile(you need to be logged in to the plusnet member centre) https://portal.plus.net/my.html?action=data_transfer_speed
Here for your BT profile (your login will be somthing like this for BT's   yourPNusername@plusdsl.net   ) http://www.speedtester.bt.com/
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DcUK
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Registered: ‎30-03-2009

Re: Plusnet IP Profiles that are stuck

‎20-04-2009 3:54 PM

Now that sounds like a good idea  Cheesy
BT profile has been 15000 since Thursday morning, PlusNet profile is still at 8000  Cry
I've tried replying to the open migration ticket, but no response as of yet.
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Chris
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Re: Plusnet IP Profiles that are stuck

‎20-04-2009 3:58 PM

Done, I've just been through the other thread and picked out the ones I could find.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Shaun2000
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Registered: ‎14-04-2009

Re: Plusnet IP Profiles that are stuck

‎20-04-2009 4:22 PM

My PN line speed is also stuck at 2000 and should be 2500.
A sticky is a good idea or some kind of update as to what the problem is and when it might get fixed to stop repeat posts about the same problem.
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DcUK
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Re: Plusnet IP Profiles that are stuck

‎20-04-2009 4:26 PM

Quote from: Chris
Done, I've just been through the other thread and picked out the ones I could find.

Excellent, much better! Busy time of the day and over 14000 on the speed test!  Grin
Many thanks Chris.
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spraxyt
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Re: Plusnet IP Profiles that are stuck

‎20-04-2009 4:32 PM

Quote from: ASBO
Maybe we could do with a thread in the sticky's for people that think their 21CN Plusnet profile is stuck.
Would make it easy then for PN staff to run through those that need setting right each day.

Moderator's Post.
Good idea, especially as the automatic update seems not to be working well at the moment.
I've made this topic sticky.
David (spraxyt)
David
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Chris
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Re: Plusnet IP Profiles that are stuck

‎20-04-2009 4:32 PM

@Shaun
I've updated yours, we hadn't actually set your account from our side on to the trial as we hadn't had full confirmation of the order completing. That's why it didn't auto update at all, I've sorted it out now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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looneytunes
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Registered: ‎21-01-2009

Re: Plusnet IP Profiles that are stuck

‎20-04-2009 7:53 PM

My profile is stuck at 6mb when BTs is currently at 15MB
Could you give it a nudge?
Thanks
Matt
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Jamesw
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Registered: ‎30-08-2007

Re: Plusnet IP Profiles that are stuck

‎21-04-2009 8:19 PM

Hi,
Could someone at PN take a look at my profile please, since the weekends 21CN outage my sync speed is stuck at 2500, and BT's speedtester says that 7500 should be possible which is close to the 6500 which I was managing pretty consistently before the failure on saturday pm.
I have an open call dating from the weekends outage.
Thanks in advance.
James
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Chris
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Re: Plusnet IP Profiles that are stuck

‎22-04-2009 9:55 AM

Hi James,
I'm taking a look at your account now, however I have to say that we can't directly influence the sync speed.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Chris
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Re: Plusnet IP Profiles that are stuck

‎22-04-2009 10:09 AM

Unfortunately I personally can't do a line test (I don't have access to the system for these on 21CN) but I can see our faults team have been looking at your ticket and you have replied saying you are now syncing at 7616.
It looks as though the sync on your line is fluctuating, which is why your profile is down around 3000. If your sync speed stays stable at 7616 for 3 days you'll see the IP Profile increase and with it the speeds you are actually receiving.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Chris
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Re: Plusnet IP Profiles that are stuck

‎22-04-2009 12:23 PM

@looneytunes,
Sorry I'm not sure how I missed your post previously, I've updated your profile speed now to match what BT are saying (13000).
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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nibor
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Re: Plusnet IP Profiles that are stuck

‎22-04-2009 6:38 PM

BT are saying 2000 and plusnet have ne at 1500 at present  my syc has dropped since yesterday also from 2600 to 1824 ?
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scootie
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Re: Plusnet IP Profiles that are stuck

‎22-04-2009 6:45 PM

the blip in sync rate to 1824 is what has caused the drop in profile. but abit mythed as to why your bt  profile would be at 2000.
what you syncing at now?
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nibor
Grafter
Posts: 105
Registered: ‎25-01-2009

Re: Plusnet IP Profiles that are stuck

‎23-04-2009 5:53 PM

Im still syncing at 2700+ both bt and plus have me at 1500 now, sent a fault report and all theyn have said is to leave it for 3 days , cant see why they just dont up my profile again as it was stable at 2000
Link Information

Uptime: 0 days, 23:01:26
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 571 / 2,727
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 36.5 / 59.5
SN Margin (Up/Down) [dB]: 5.5 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 4,294,967,263 / 17,264,088
CRC Errors (Up/Down): 4,294,967,263 / 785
HEC Errors (Up/Down): 0 / 564
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