Hi guys
In an effort to clear up remaining confusion, and so you don't have to read through the mahoosive thread, I've summarised the changes and current situation following the product refresh below.
We currently have 3 products on sale, Value, Unlimited and Pro. The detail for these can be found here:
http://www.plus.net/?home=hometop
New customers signing up to these products will have an 18 month contract, but will have the option of free activation, hardware, house move and introductory pricing.
Existing customers have the following options:
- Stay as you are, on your current product and terms
- Move to one of the new products, on a 12 month contract, with introductory pricing but no hardware, but keeping any value added services which are active on your account at present
- Move to one of the new products, on an 18 month contract, and take advantage of the free hardware and house move (you also get the introductory pricing, and to keep any current value added services)
- Move to another BBYW product on the same terms (if you're an existing BBYW customer only)
- Recontract on your current product (£3 off for 12 months subject to a 12 month contract)
- Change BBYW product and recontract (if you're an existing BBYW customer only)
Other changes recently made include:
- Making the current PAYH trial available to both new and existing customers.
- Allowing the CSC more flexibility during account changes (to keep unused components if requested by ticket).
- Adding the market checker to the exchange checker on the usertools site (we're also looking to get this on our www page).
- Account changes are now scheduled for the next billing date, regardless of whether this is an upgrade or a downgrade.
I hope the above helps clarify things somewhat.