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Product Refresh

« Reply #1152 on 18/03/2009, 12:12 »

Remember folks, there is talk of a Phase 2 to the Product Refresh, timing of this is unknown of course. But it maybe the Phase 2 will make all us existing customers happy to be with PN, clearly this Phase 1 was to attract new customers and make use of the lower costs possible on Market3 exchanges as soon as possible.

SW.
Netgear DG834Gv2, Anytime+ Click HERE to change your BBYW Options Using BBYW1/10GB (Jan 2009) PAYG (From 2004)

Plusnet Customer Service 0114 296 5198 Plusnet Faults 0114 296 5188
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« Reply #1153 on 18/03/2009, 12:21 »
The phrase "phase 2" emerged when PN realised that they had caused many of their present customers to consider whether to continue their association with Plusnet.

"A customer in the hand is worth two in the bush" and all that.  Smiley


Plusnet Customer Support (Sheffield) 0114-296-5198   Depending on your telephone provider, time of day etc it may be cheaper to use the 0845 number and possibly speak to South Africa.
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« Reply #1154 on 18/03/2009, 14:59 »
Axis-BBYW :

Sorry I was quoting the price for the legacy product Premier Option 1.  Apologies.

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« Reply #1155 on 20/03/2009, 21:16 »
Quote from: Axis-BBYW on 18/03/2009, 12:21
The phrase "phase 2" emerged when PN realised that they had caused many of their present customers to consider whether to continue their association with Plusnet.

"A customer in the hand is worth two in the bush" and all that.  Smiley

The timing of one of my referrals leaving plusnet shortly after the products to attract potential customers were announced didn't have the desired effect then in this case.   Shocked
Netgear DG834 -|- BBYW 2 - webspace, domain hosting, voice over IP, static IP...
Contact Plusnet on:  0114 296 5198 (Cust Sup) or 0114 296 5188 (Faults)
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« Reply #1156 on 20/03/2009, 21:46 »
I switched to Unlimited on Tuesday from BBYW 2 after mulling it over for a few weeks, and now that it's done I'm satisfied that I made the correct decision. The service has been absolutely fine, and I'm actually using more on-peak that I did with the old BBYW 2 product, not having to check the VMBU is bliss.
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« Reply #1157 on 22/03/2009, 00:27 »
Quote from: Axis-BBYW on 18/03/2009, 12:21
The phrase "phase 2" emerged when PN realised that they had caused many of their present customers to consider whether to continue their association with Plusnet.

I'm wondering whether that will exceed their 'whopping' 1.5 year contract length.
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« Reply #1158 on 22/03/2009, 12:36 »
Despite raising a ticket at the time of my changeover requesting a 12 month contract when I received my confirmation email it still showed as an 18 month contract.  I had to add to the ticket to point out this had not been done and yesterday received confirmation that it had been changed to 12 months.
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« Reply #1159 on 25/03/2009, 17:46 »
I think it's something they have to manually apply to the account, as their system don't do it automatically.
A member of staff should pick this up.

Still 11 months too long, but I guess that's slightly better than being 17 months too long.
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« Reply #1160 on 26/03/2009, 11:36 »
It will initially show as an 18 month contract, because the contract is set up first, before the contract reduction is manually applied.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
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« Reply #1161 on 08/04/2009, 14:21 »
To add my two penny worth:-

One of the attractions of Plusnet when I joined was the 1 month contract. It meant Plusnet had to put their money where their mouth was and maintain their standards. There is no way that I would sign up for an 18 month contract and my dear old Mum, who was going to join Plusnet from Tiscali shortly, will not be doing so.

I have already taken steps to move away from BT's ridiculous view that they can charge what they like for the minimum of service.  Plusnet seems to be going the same way.

Do Plusnet expect to sink so low that they need 18 months retention to keep any customers at all?
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« Reply #1162 on 08/04/2009, 14:24 »
@englishmohican

check the answers thread from the boss. there is talk of launching a monthly contract product again  http://community.plus.net...ex.php/topic,75545.0.html


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« Reply #1163 on 08/04/2009, 17:00 »
Personally, I consider the new products to be a step in the wrong direction.  I suppose I am a "heavy user" during the day:
Dec-Jan 66.13Gb
Jan-Feb 71.39Gb
Feb-Mar 69.01Gb
Most of our internet activity happens after mifnight or from 0800 to 1600 - we try to avoid the peak time 1600 to 2400, but that can be inconvenient.  Therefore there arn no Plusnet products that suit us and the urge to move elsewhere is most certainly growing.  Funnily enough it's not the money - I used to pay "29.99pm - it's the principle that my connection could be throttled  at any time.
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« Reply #1164 on 24/04/2009, 11:30 »
I don't know how I missed it, but I've only just heard about the new products.

I'm on BBYW Option 2, but as a light user, changing to Plusnet Value would make sense for me.

One question: my son is a student, and he needs to connect to his college VPN during the holidays.  BBYW Option 2 provides support for this, while Option 1 doesn't.  Does Value support VPN?

Danny
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« Reply #1165 on 24/04/2009, 11:52 »
Quote
Does Value support VPN?

@ihc77
Yes , but its traffic shaped during peak hours and limited to 512k.
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« Reply #1166 on 24/04/2009, 14:15 »
"Plusnet Value is ideal for web surfing and email. It is not suitable for frequent gaming, binary USENET, Peer-to-Peer, VPN, FTP or lots of music and video downloads."

http://www.plus.net/suppo...ity_broadband/speed.shtml
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« Reply #1167 on 24/04/2009, 16:08 »
So it isn't ideal for very much at all is it?


Plusnet Customer Support (Sheffield) 0114-296-5198   Depending on your telephone provider, time of day etc it may be cheaper to use the 0845 number and possibly speak to South Africa.
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