3. How fast is it?

You'll receive the fastest speed your line will support, currently up to 8Mb. Faster ADSL2+ speeds will be available on our broadband products in the future.

Why is this conspicuous by its absence in the Value and Pro FAQ's even though the term "broadband products" is in the plural implying that it will be available on products other than unlimited.

I'm probably being thick or trying not to see the answer I don't want but I don't understand the terms Fixed and Flex.

Are you saying that Value customers don't get continued connection albeit restricted to 128Kbps after they reach their 10Gb or paid upfront extension?

If so, that is a very retrograde step and anyone considering switching from BBYW should consider this carefully.

So if you are on a physically BT Wholesale provided piece of phone line (i,e, not cable) but pay your phone line rental bill to a WLR provider like www.yourcalls.net as I do then Plusnet isn't actually interested in having me as a customer unless I also move my phone line rental back to BT, even though I am on a non LLU exchange (Market 1) and so would be paying the higher monthly cost that reflects the fact there is no LLU competition.  In other words Plusnet is now BT by any other name and not an independent operator merely ultimately owned by BT since it is trying to force people to also take phone calls from it when they become customers and they cannot take just the broadband service alone.  Your packages page doesn't seem to suggest this though as it is still possible to take them without phone line rental and calls packages I thought?  Or do you just mean the physical phone line must be owned by BT Wholesale and not that the customer must have their phone line rental with BT?

Precisely because its not on the main page and its only in small print that many customers will miss on the next page.

So Plusnet is now abandoning any aspirations to serving demanding broadband customers looking for a high quality service and is only interested in being a cheap and nasty broadband supplier with the same heavy throttling for all customers on what are laughably called "unlimited" broadband products as is applied by Orange and Tiscali it appears (TalkTalk at least concede they have a 40Gb download cap, although given their heavy throttling it would be quite hard to exceed it).  I don't think Sky/Easynet can be tarred with quite the same brush as their throttling regime is nowhere near as bad as the one Plusnet is proposing for P2P on its so called unlimited product.

So Plusnet has now turned in to an Orange or Tiscali type broadband supplier and you personally and your board are unapologetic about that downmarket move?

So do new broadband customers who want a completely unthrottled broadband service from the BT group now have to take their business to www.madasafish.co.uk then?  Ironically a service that is underlyingly delivered by Plusnet.

That's because all of the other big boys apart from the BT group are driven by whether or not they have an LLU presence in terms of being able to offer lower prices.   The other big boys will basically nearly always have an LLU presence on a Market 3 exchange so whether or not pricing with them is cheaper is driven by whether or not they have an LLU and not the Ofcom Market classification.

What is interesting to speculate on is whether the independents with no LLU or next to no LLU like Newnet, IDNet, Zen and Entanet will now bring in lower pricing in Market Three areas, given that BT Wholesale would be able to give them cheaper prices in those areas.  On the whole I suspect they won't do this as most of their customer base is in Market 1 and Market 2 areas so they would upset them by offering cheaper prices that they cannot access.

How long are the legacy products and their extras going to last?

Will the extras be sidelined in terms of performance and support, unless they call on the likes of your good selves here to fix things?

Why is extra bandwidth only available in 2Gbs now and why has the price increased?

If you are giving extra bandwidth to the BBYW3 as unlimited, why not give Pro users an improvement to 20Gb?

Why can't existing customers have a one time change if they like the differences with product refreshes, without changing contract length, with no new equipment or costs?

She was working this morning, think she'll need a holiday soon. 

12. Can I restrict how much I spend on extra data transfer?

Yes. Use the Data Transfer Watch tool (only available on Plusnet Value, Plusnet Pro, Broadband PAYG and Broadband Your Way accounts) at the Member Centre. This allows you to set a maximum amount that you are willing to spend on extra data transfer each month.

Note: These restrictions are applicable at all times once you have reached your chosen data transfer limit.