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Product Refresh

  • hop
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« Reply #176 on 17/02/2009, 17:42 »
Quote from: Mand on 17/02/2009, 17:41
Quote from: hop on 17/02/2009, 17:35
There's some other major differences between the products:

- Static IP
- Block of IPs
- Hosting of up to 5 domains
- 250Mb Web space
- MySQL, CGI etc

Do you keep those if you move from Option 1 to Value?

One other question: do the new products allow for SMTP mail delivery?

The reason I didn't mention that in my post is you will keep those if you have them already.

You can still choose SMTP mail delivery on the new products too, yes.

Jolly good! Thanks.
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  • Oldjim
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« Reply #177 on 17/02/2009, 17:53 »
Quote from: mal0z on 17/02/2009, 17:31
Quote from: HPsauce on 17/02/2009, 17:26

Care to start a poll .......

Maybe a poll on another thread - asking what people think of 18 month contracts ? - what do the mods think ?.

[Moderator's post by Jim (Oldjim) We would rather you didn't until things have settled down a bit. Trying to keep everything in one place is difficult enough without creating a poll where people will post. ]
Jurassic Coast
Dorset Area Ramblers
Jim
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  • jelv
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« Reply #178 on 17/02/2009, 17:57 »
While there are a number of aspects one could have a poll about (e.g. removal of all hosting for new signups), a poll about the 18 month contract would be pointless as we know what the result would be.
jelv
12/18 month broadband contracts have been abolished - all Plusnet residential contracts (including for existing users) are now 10 days (however deferred charges such as activation or hardware may have to be paid if you leave within a year)
Plusnet chatroom: /server usertools.plus.net   /join #usertools
Plusnet Unlimited is not without limits
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« Reply #179 on 17/02/2009, 17:58 »
Quote from: hop on 17/02/2009, 17:42
Quote from: Mand on 17/02/2009, 17:41
Quote from: hop on 17/02/2009, 17:35
There's some other major differences between the products:

- Static IP
- Block of IPs
- Hosting of up to 5 domains
- 250Mb Web space
- MySQL, CGI etc

Do you keep those if you move from Option 1 to Value?

One other question: do the new products allow for SMTP mail delivery?

The reason I didn't mention that in my post is you will keep those if you have them already.

You can still choose SMTP mail delivery on the new products too, yes.

Jolly good! Thanks.

I am on BBYW Option 3 and may be interested in moving to unlimited (although unhappy with 18 month contract) . One concern over changing is taking the goodies with me, namely the web space, static IP etc. I do not use the web space at present but will want to in the near future. So, even though not used presently can I take the option to take up web space etc. with me to use in the future with unlimited?

Thanks, Paul.
Paul Selby

BBYW Option 3

Draytek 2820Vn  f/w:3.2.1
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« Reply #180 on 17/02/2009, 17:59 »
I don't much care for the new product line-up as it in no way addresses my usage patterns, but whatever, I assume PN have done their sums and decided it works for them.

However, I REALLY strongly object to this nonsense with headline-grabbing prices and minute small-print about real prices, which in itself is highly confusing as it is geographically variable. Angry

I used to be quite happy that I was with an ISP that may have been a teensy bit more expensive of the face of it, but was, in their own words, "open and honest". Now, frankly, I'm somewhat embarrassed to be associated with them - I may as well slink off to Titscali with the rest of the zombies.
 
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« Reply #181 on 17/02/2009, 18:06 »
I would like to know why Kitz http://www.kitz.co.uk/isp/plusnet_shaping2.htm was able to
produce an excellent comparison site - but Plusnet didn't feel the need to bother.

Interestingly enough Kitz has a banner advert for Be (Telefonica) advertising
"Be Unlimited", "Be Value" (and "Be Pro") accounts.
Coincidence?

Quote
How long is the Be contract?
For our Be unlimited and Be pro products, there is no contractual period, we simply ask for 3 months notice in writing to cancel your contract without incurring any additional cancellation charges.

If you choose Be Value, your initial contract period is 1 year. After the first year, we simply ask for 1 months notice in writing to cancel your contract without incurring any additional cancellation charges.

Doesn't sound so bad - well not as bad as the new Plusnet offering  Cheesy


Plusnet Customer Support (Sheffield) 0114-296-5198   Depending on your telephone provider, time of day etc it may be cheaper to use the 0845 number and possibly speak to South Africa.
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  • mal0z
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« Reply #182 on 17/02/2009, 18:08 »
Well although I am rather annoyed and disappointed with PN over this - and will have to think seriously what to do in 11 months when my current contract is up, there's no way I would go to Tiscalli - I'm still trying to get away from them 6 months after leaving.........
Mal               Plusnet Usergroup member
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  • Mand
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« Reply #183 on 17/02/2009, 18:10 »
Quote from: Laser on 17/02/2009, 17:59
I don't much care for the new product line-up as it in no way addresses my usage patterns, but whatever, I assume PN have done their sums and decided it works for them.

However, I REALLY strongly object to this nonsense with headline-grabbing prices and minute small-print about real prices, which in itself is highly confusing as it is geographically variable. Angry

I used to be quite happy that I was with an ISP that may have been a teensy bit more expensive of the face of it, but was, in their own words, "open and honest". Now, frankly, I'm somewhat embarrassed to be associated with them - I may as well slink off to Titscali with the rest of the zombies.

I'm sorry you feel that way.

The service you get from us isn't changing. However, what needed to change is the products, and the way we stack up against our competitors. As a business we need to drive sales, in what is a very very competitive market. We're confident that the new products will do that.

We do quote the ongoing price on the sales page, and the pop-up, and the signup journey itself, we're not trying to hide this in any way.
Regards, Mand Beckett
Plusnet Support Team
The UserGroup Forums
Got a fault? This may help to explain.
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« Reply #184 on 17/02/2009, 18:10 »
Quote from: Mand on 17/02/2009, 17:32
...
Not so, a lead price is meant to make a splash in terms of marketing. The ongoing price is pretty clear.
...

I beg to differ. Take Plusnets front page, even with the window maxed (1680x1050) the only price visible is the lead in price. Now once I scroll down I find the actual cost, but then I still don't the actual price because what is a low cost area. Now when i click on more info it still leads me to believe I can get unlimited for £11.99 when actually I can't. The true figure once again is hidden in the small print. Even then no indication what a low cost area is.

So wording saying introductory offer of £11.99 sounds acceptable, but from only £11.99 a month is not because it implies that is the price for the whole contract.
If a refusal offends..... Don't ask!
If thar ever offered owt, tek it tha might not want it na but tha cud need it later.
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  • Be3G
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« Reply #185 on 17/02/2009, 18:12 »
I'm still waiting for Plusnet to acknowledge - or rather, explain why they apparently can't offer - what at least I, jelv and godsell4 have discussed, which is the idea of making the new products available to existing customers on 1-month contracts without any deferred items or lead-in discounts.
Thomas Kuglin - known as kuglin on the old vISP forums.
Plusnet forum moderator of old, and operator of usertools IRC.

My web presences: twitter | flickr | last.fm
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  • Mand
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« Reply #186 on 17/02/2009, 18:13 »
Quote from: Spider on 17/02/2009, 18:10
Quote from: Mand on 17/02/2009, 17:32
...
Not so, a lead price is meant to make a splash in terms of marketing. The ongoing price is pretty clear.
...

I beg to differ. Take Plusnets front page, even with the window maxed (1680x1050) the only price visible is the lead in price. Now once I scroll down I find the actual cost, but then I still don't the actual price because what is a low cost area. Now when i click on more info it still leads me to believe I can get unlimited for £11.99 when actually I can't. The true figure once again is hidden in the small print. Even then no indication what a low cost area is.

So wording saying introductory offer of £11.99 sounds acceptable, but from only £11.99 a month is not because it implies that is the price for the whole contract.

We can't tell you what the permanent price will be until we know where you live, due to the geographical pricing. As soon as you proceed to the next step you're asked for a phone number, at which point we explain the geographic pricing and which price you will get.
Regards, Mand Beckett
Plusnet Support Team
The UserGroup Forums
Got a fault? This may help to explain.
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  • Mand
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« Reply #187 on 17/02/2009, 18:15 »
Quote from: Be3G on 17/02/2009, 18:12
I'm still waiting for Plusnet to acknowledge - or rather, explain why they apparently can't offer - what at least I, jelv and godsell4 have discussed, which is the idea of making the new products available to existing customers on 1-month contracts without any deferred items or lead-in discounts.

That's not the way the products have been built, currently you will automatically get the new pricing, with the introductory discount, and the free house move etc. Therefore the contract is also necessary (the products have to be profitable, we are a business after all Wink).

That's not to say we can't look at it, and I can assure you we are looking at all your feedback on this.
Regards, Mand Beckett
Plusnet Support Team
The UserGroup Forums
Got a fault? This may help to explain.
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« Reply #188 on 17/02/2009, 18:17 »
But you can make it a lot clearer what the possible costs are and what a low cost area is. Why should you have to start a sign up process just to check what you are going to be charged? If you can have an ADSL checker without starting to sign up, surely you should be able to check with price structure applies to you.

With regard to the 1 month contract idea for existing customers it sounds too sensible to be taken up as Plusnet want to tie you in for a long contract or get the money for it at least.
If a refusal offends..... Don't ask!
If thar ever offered owt, tek it tha might not want it na but tha cud need it later.
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  • Be3G
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« Reply #189 on 17/02/2009, 18:20 »
Quote from: Mand on 17/02/2009, 18:15
That's not to say we can't look at it, and I can assure you we are looking at all your feedback on this.

Right, good, thank you.
Thomas Kuglin - known as kuglin on the old vISP forums.
Plusnet forum moderator of old, and operator of usertools IRC.

My web presences: twitter | flickr | last.fm
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« Reply #190 on 17/02/2009, 18:22 »
Quote from: Mand on 17/02/2009, 17:41
Quote from: hop on 17/02/2009, 17:35
There's some other major differences between the products:

- Static IP
- Block of IPs
- Hosting of up to 5 domains
- 250Mb Web space
- MySQL, CGI etc

Do you keep those if you move from Option 1 to Value?

One other question: do the new products allow for SMTP mail delivery?

The reason I didn't mention that in my post is you will keep those if you have them already.

You can still choose SMTP mail delivery on the new products too, yes.

Can you clarify the clarification Wink
1. Do you keep them all as ongoing entitlements?  e.g. if you aren't using IP block at the moment, do you have to get the block before transferring or will you still be able to get the block after transferring?
2. For the ADSL2+ trial.  If you are on the trial, will you stay on it or be taken off?  If you transfer to Value before being enabled, will you still be able to participate when enabled?
3. If I've transferred my Fax2Email from PAYG to BBYW, can I still keep it after a transfer to Value

« Last Edit: 17/02/2009, 18:26 by dusty_bin »

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  • mal0z
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« Reply #191 on 17/02/2009, 18:23 »
OK - but will these other ISP's be having a similar product refresh, so you jump ship only for it to founder on the same rocks.......
Mal               Plusnet Usergroup member
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