why the need to restrict gaming traffic to 2mb. looking at the kiltz compasion table on my old option 3 you have a nice pritoitiy tag next to gaming but on unlimited you get RESTRICTED 2mb this could be very off puting to those customers that previously join for better lag free gaming.
That on top of an 18 month contract would make me run a mile if i was a new customer looking to improve my gaming why retaining unlimited download usage.

small details PN that are going to turn customers away. me thinks you need to read this thread over and over again and iron out all these small spoilers. so that the big ones like the 18 month contract is less of a shock to the system

latency !=speed

yes kiltz but not all broadband users are as well knowledge as us lot here
iam looking at that table from a complete novices point of view and seeing resticted there would put me of if i was a new gamer.
not your fault kiltz this is how plusnet have desgined the product and other review sites will look simlar to yours.

not many games use over 2mb so dont see the need to cap it and have the word restricted nxt to gaming on comparsion/review sites

Because lots of games have large updates, which at peak times on full speed and top priority may cause issues. If customers want top speeds on all protocols Pro is the product for them.

Surely the Ellanoya can tell the difference between the gaming traffic itself and the 'update' which is likely to occur from from one of the many akamai type of server.

SW.

well i found the streaming vidoes and game demo downloads on XBL to be classed as 0x60 the download server queue that had problem a wee while ago. may be with these new restictsions you could up the class of xbl streaming videos so that they buffer up in less than 10 mins at peak times.
 how come you can sperate this from gaming but not other gaming download patches.

as for the restriction 2mb against gaming and not having priotized nxt to i realy think this is going to lose new customers.
if i was a newbie and comparing unlimited providers and wanted to game i would probly choice o2 unlimited over pn unlimited.

yes you have pro product but iam thinking of those unlimited users you have gone after if they do some gaming they are going to skip straight to o2 or be there when they see restircted on pn unlimited gaming.

that said its up to pn if losing these unlimited  gaming users is out weighed by the increase you predict in non gaming unlimited users thats your choice.

just thought i point out what a customers first views on seeing that speed table was.

Hi

I may have missed it, but is there any inclusive minutes on the new unlimited products?  I couldn't see any reference to VOIP?

Thanks, Paxy

I see your point there, but to not mark it as restricted and then field a lot of issues and concerns afterwards would be wrong IMO. Yes the products are managed, and yes we will tell you so.

The information on the Plusnet site could hardly be more confusing. Instead of a brief summary on the home page with a link to full details one has to follow links all over the place to find information some of which may be irrelevant.

http://www.plus.net/residential/faqs.shtml "Stuff You Need To Know"
Refers to 12 month contract immediately below information on the new products. The link Read Terms & Conditions that follows takes one back to the home page.

It also refers to free off-peak usage. Does this apply to the Value package? If so this important information is not easy to find.

From the home page navigation is via More Info then Buy Now or a Buy Now pop-up (for which the 18-month small print disappears off of my screen). One is not taken to Terms & Conditions before being encouraged to buy.

I came to Plusnet because I didn't want to be locked into long contracts with BT (even when my initial contract was over I would have to keep threaten to go and take new 12 month contracts to get a good price deal). Plusnet was different. No lock-in and a good price - not the cheapest but good and with good reputation. If I didn't like the service I could leave which provides a good incentive for the company to provide a good service. I am sad that recently the BT way has increasingly come to Plusnet with deal after deal designed to lock people into contracts. It is a pity that despite terrible publicity about the service provided by certain other companies people continue to go for the cheapest options with long term lock-ins. Plusnet is losing its unique selling point and becoming just one of the crowd. It is sad if that has become a commercial necessity.

Nope, the VOIP offering on value and unlimited are both pay as you go.  Pro has some minutes included.

Phil

The majority of those issues have already been raised and are in the process of being fixed.

Regarding the long contracts, we won't force you to move from your existing product with the monthly contract you have already. I appreciate some of you, particularly existing customers, do not like long contracts. However the reality is these products have to cost in, and a contract is necessary. The broadband market is getting more and more competitive, and the old products just did not stack up in comparison.

Why does it say that Plusnet "unlimited" costs from £11-99 per month?
In the fine print it says Which is it?

Is ADSL2+ going to be offered on the standard BBYW options?
There isn't much call for ADSL2+ on the extra-choked "Unlimited"

I think it's an unlimited pain - not an unlimited service.

It's both. The products have a lead price of £11.99, and will then be priced according to which market you fall into.


The trial is offered on all products at the moment. I'm not sure at the moment whether this will extend to the full launch.

But why oh why couldn't Plusnet offer the new products to existing customers with 1 month contracts, minus the lead-in prices if need be? With no hardware, activation, or lead-in-loss costs to offset, surely Plusnet could simply offer the new products at their 'normal' prices to people who want to move to them, without losing any money. Because I'm telling you (well, not you specifically Mand, I mean Plusnet in general) that given the choice between tying myself in to PN for 18 months despite having been a customer for years, or migrating to another provider with either a shorter contract or, preferably, none at all, it wouldn't take me long to decide on the latter, and I suspect from other views expressed in this thread that I am by no means the only one.

It's an 18 month contract - why not quote an 18 month price?
If it's not possible to pay £11-99 for the life of the contract, then it's not "from" is it?

Or is this purely a semantic issue - why not say "from £1 per month"? 

Have an option for a monthly contract with no initial three month discount - simple!