At 12:10 on Saturday my line disconnected, the DSL connection resynced but the connection to the Internet failed (couldn't connect to my PlusNet account and hence the Internet). After rebooting the router a number of times and attempting to get the router to connect, I called the Customer Support Centre to report a problem (ID 27286674). Two 'bt_test' accounts were tried but neither were able to connect and therefore the problem was escalated to the relevant team. The Internet connection remained down for 24 hours during which time I reset my router to the original factory settings and periodically attempted to connect but without success. However, at 12:10 today the DSL connection resynced and I was then able to get the router to establish the Internet connection. It seems as though the resyncing of the DSL connection triggered the problem. It would be interesting to know quite what happened here. Do your systems provide any clues?
The DSL connection is resyncing every 24 hours and this forces the line to disconnect. Is this what you would expect to happen and if so is it just a temporary situation until the correct settings are determined for the line?