Update on this morning's outage

Bing1234
Posts: 7

« Reply #64 on 26/02/2008, 12:07 »

Hi James

Thanks for your help.

I have now managed to access the accounts through webmail.

I have deleted the accounts in Outloox Express and set up again, but this is still not working correctly. Please can you confirm whether the password I should be using is the main password on the individual mail box password?

Also the emails that were in the office account on webmail have now disappeared, but the outlook account is still not working.

« Last Edit: 26/02/2008, 12:09 by Bing1234 »

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Peter Vaughan
Usergroup Member
Posts: 13641
Unofficial ledgendary bright spark bod!

« Reply #65 on 26/02/2008, 12:33 »

Something (some other PC perhaps) must be picking up the emails as they would not just disappear from your inbox.

When accessing a named mailbox you should use the password entered when you created it. NOte: changing your main portal password does not change any named mailbox passwords.

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Bing1234
Posts: 7

« Reply #66 on 26/02/2008, 12:57 »

Hi Everyone

Thanks for your help.

All email accounts appear to be working properly in Outlook now, so I guess it just took a while to reset the accounts.

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Jameseh
Legend
Posts: 18336
Napier for England!

« Reply #67 on 26/02/2008, 13:11 »

That's great to hear.

Glad I was able to help.

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ctech500
Posts: 184

« Reply #68 on 26/02/2008, 16:44 »

I was just curious to know would this outage have disrupted mail delivery via smtp?

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Peter Vaughan
Usergroup Member
Posts: 13641
Unofficial ledgendary bright spark bod!

« Reply #69 on 26/02/2008, 16:47 »

Nope. The OP states he has not got a problem with sending mail, only accessing their POP mailboxes.

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donj53
Posts: 73

« Reply #70 on 26/02/2008, 20:02 »

Well I still cant get access to any of my mailboxes only the main.I'm now setting up google mail addresses as I have never known a company to lose so much e-mail.This is not the first disaster regarding e-mail plusnet have had and I doubt it will be their last.

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pierre_pierre
Posts: 8818
my Cornish Eagle got his eye on you

« Reply #71 on 26/02/2008, 20:13 »

are you always so impatient that you dont take any advise before jumping, give other people a chance to help you.

Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps

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ctech500
Posts: 184

« Reply #72 on 27/02/2008, 00:57 »

Quote from: Peter Vaughan on 26/02/2008, 16:47

Nope. The OP states he has not got a problem with sending mail, only accessing their POP mailboxes.

Hmm so.. one could get their mail delivered via SMTP and then "pop" it locally without setting up an Mail server

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Update on this morning's outage

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