Evening all,
A quick heads up that I've just posted the following Service Status and blog posts to the Usertools Site and Comms blog regarding a significant piece of work we'll be carrying out on the mail platform next week.
Basically, we will be deploying our Critical Path anti-spam solution in front of the live customer servers again. I'll not go into too much detail here at a risk of repeating myself, but I'm sure I'm right in assuming that some of you may be slightly concerned by this prospect - Especially given the email delays/loss that occurred last time.
We're fully confident we've covered all eventualities this time round and have a strict roll-back plan which can be implemented quickly at the sign of any trouble. I've spent some time explaining the rationale behind this decision, and have attempted to allay many of the concerns customers may have in the Service Status and blog post I have made.
If you have any feedback, concerns, questions or worries about this work then please feel free to post them here and we'll do our best to address them. I'd strongly suggest reading the infromation I have linked to before doing so as there's a good chance I may have already covered the question you're wanting to ask.
There's always going to be a risk associated with any work we do, however we feel that we're very well prepared for this work and have gone a long way to ensuring that all eventuatlities we can think of have been covered.
Needless to say, many of you have been very helpful in the past in quickly identifying problems both during and following a roll-out and we'll especially be looking for your feedback during and after this work. Those involved with the roll-out will be monitoring this thread closely and we'll be on hand to quickly identify and react to any issues should they occur.
The benefits of this work should it be successful are very promising and this should hopefully see a large step towards overcoming the reoccurring issues (notably email delays) that keep on popping up to bite us.