Broadband Phone Performance

Bob Pullen
Plusnet Staff
Posts: 6031

« on 04/10/2007, 14:26 »

Hi guys,

Those that have been monitoring the Service Status thread here may be aware that Broadband Phone has not been without it's problems of late.

Whilst we have longer term plans for our Broadband Phone service (watch this space!) our immediate concern is getting the current implementation fixed to a level where we are satisfied with the way it is performing.

We performed a period of maintenance this morning which we hope will have alleviated a lot of the problems, so I'm starting this thread to ask...

What are your current experiences with Broadband Phone? Do you find that it's now more reliable? If not, what problems are you having?

Bob Pullen
Plusnet Support Team
Service Status :: RSS :: Email

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pcoventry76
Posts: 939

« Reply #1 on 09/10/2007, 17:27 »

i've just used it and it was nice and clear, that's in peak on Gold Priority

Well done PN for such a thing it means i don't have to spend £10 a month on VOIP i can now spend it on extra GB's instead.

smart indeed Wink

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ian007jen
Posts: 117

« Reply #2 on 11/10/2007, 18:56 »

I have been following updates regularly and hoping you can eventually get a fully operational Voip phone system working for me.

My current situation using uPnp port forwarding only,

(My prefered option)Linksys Pap2
Outbound calls normally connected on the second or third try (hang up and redial)
Inbound calls IT has never rung.

Xlite softphone
Outbound calls can make calls OK
Inbound calls, does not ring

Wengophone softphone
Outbound call OK
Inbound calls OK

Ian

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pcoventry76
Posts: 939

« Reply #3 on 12/10/2007, 00:26 »

Well earlier yesterday my connection was kept alive by the servers for over 20 minutes past when i had used my connection.

Apart from that it's a very good service and yes im using x-lite

Pete

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puddy
Posts: 1286

« Reply #4 on 13/10/2007, 00:05 »

Quote from: ian007jen on 11/10/2007, 18:56

(My prefered option)Linksys Pap2

Ian

I am using a LINKSYS SIP VOIP PHONE ADAPTER PAP2-NA and have had no problems picked 2 up on ebay for £13 each and free postage. You can flash them so they think they are a Pap2 but mine worked without.

Just make sure its not a vonage pap2 resetting them can re-lock them to vonage mine have never been locked to any network. It has 2 line I have sipgate on one and plusnet on line two

Just pluged them in to my router no port forwarding it was so easy

Puddy

VoIP Equipment
Siemens Gigaset C460ip
Grandstream GXP2000 GXV3005
Nokia N95 N900 sim free
SpeedTouch 716wl Adsl+2 router voip accounts plusnet & Orbtalk payg

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ian007jen
Posts: 117

« Reply #5 on 14/10/2007, 18:51 »

Got the Linksys pap2 to work, I had to downgrade the speedtouch 716wl firmwear to the original.

My only problem now is the intermittent holding open of a line after I have hung up

The call I made 05/10/2007 - 08:59:37 to 01******213, I hung up after 60 seconds but the line was held open for 7 mins,

The call I made 08/10/2007 - 12:49:35 to the same number I hung up after 30 seconds
but the call was registered as 3.33 mins long and the line was held open for that long.

Ian

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MisterW
Posts: 1472

« Reply #6 on 14/10/2007, 18:56 »

Just got back from 2 weeks holiday. Plustalk was working fine before I went , now all I get is 'failed to register'. Has something changed ?

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pcoventry76
Posts: 939

« Reply #7 on 14/10/2007, 19:41 »

i'm still getting that maybe the platform has fallen over?

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pcoventry76
Posts: 939

« Reply #8 on 14/10/2007, 19:41 »

Quote from: ian007jen on 14/10/2007, 18:51

Got the Linksys pap2 to work, I had to downgrade the speedtouch 716wl firmwear to the original.

My only problem now is the intermittent holding open of a line after I have hung up

The call I made 05/10/2007 - 08:59:37 to 01******213, I hung up after 60 seconds but the line was held open for 7 mins,

The call I made 08/10/2007 - 12:49:35 to the same number I hung up after 30 seconds
but the call was registered as 3.33 mins long and the line was held open for that long.

Ian

this is EXACTLY what i had and i reported it to Bob

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fotobits
Posts: 363

« Reply #9 on 15/10/2007, 20:28 »

I'm afraid I continue to find Broadband 'phone very unreliable.

I receive the line tone OK, however, I verify the echo-test prior to attempting a call and nearly always I have to disconnect and reconnect the ATA to obtain a successful test. Often it still doesn't work.

For me, the service is currently worse than ever. Earlier in the year there was a period of a month when it worked quite reliably.

I wonder, did my reliability deteriorate even further when I switched to BBYW?

Regards

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puddy
Posts: 1286

« Reply #10 on 16/10/2007, 09:42 »

Quote from: ian007jen on 14/10/2007, 18:51

Got the Linksys pap2 to work, I had to downgrade the speedtouch 716wl firmwear to the original.

I told speedtouch 6 weeks ago that their was a problem with the latest firmware locking the router up (voip ready light) and they have done nothing not even a reply.

If you have a speedtouch 716wl v5 why are you using a pap2 adapter I thought it as 2 voip ports on board?

Mind you I have never manged to use both ports on the speedtouch i.e 2 differant voip suppliers sipgate and plusnet

puddy

VoIP Equipment
Siemens Gigaset C460ip
Grandstream GXP2000 GXV3005
Nokia N95 N900 sim free
SpeedTouch 716wl Adsl+2 router voip accounts plusnet & Orbtalk payg

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ian007jen
Posts: 117

« Reply #11 on 16/10/2007, 19:16 »

I was using the speedtouch next to the master socket and the Pap2 in the office.

I have now moved the speedtouch to the office via the extension wireing (lost about 3/4 Mb/sec) and removed the Linksys, phone calls enabled both ways for the first time.

I am going to try to use telnet to add another sip supplier to the second line.
Ian

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puddy
Posts: 1286

« Reply #12 on 18/10/2007, 17:09 »

Quote from: ian007jen on 16/10/2007, 19:16

I was using the speedtouch next to the master socket and the Pap2 in the office.

I have now moved the speedtouch to the office via the extension wireing (lost about 3/4 Mb/sec) and removed the Linksys, phone calls enabled both ways for the first time.

I am going to try to use telnet to add another sip supplier to the second line.
Ian

I found that you cannot have 2 different voip providers on the speedtouch router.

I have found the web interface for the pap2 and speedtouch easier not sure about using telnet.

any help with the above would be greatfully recieved

Puddy

VoIP Equipment
Siemens Gigaset C460ip
Grandstream GXP2000 GXV3005
Nokia N95 N900 sim free
SpeedTouch 716wl Adsl+2 router voip accounts plusnet & Orbtalk payg

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fotobits
Posts: 363

« Reply #13 on 18/10/2007, 20:45 »

Is it only me? After about 18-months usage I find Broadband 'phone less reliable than ever.

I can rarely obtain a landline connection now.

Are all you others enjoying the service of which I dream?

Regards

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ian007jen
Posts: 117

« Reply #14 on 18/10/2007, 21:31 »

The way I use broadband phone is

1 dial, if no connection made;
2 Hang up; Embarrassed

3 dial, if no connection made;
4 Hang up; Embarrassed

5 goto 1

6 SCREAM LOUDLY AND THROW PHONE TO FLOOR Shocked

Ian

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Ian Wild
Legend
Posts: 3735

« Reply #15 on 18/10/2007, 21:42 »

I can imagine you all must get frustrated.

As we keep hinting, we think we've hit on a very good answer to our Voip woes. It's not coming as quickly as we would like, but it is coming and as soon as the eyes are dotted and the teas are crossed we will share the plan.

I for one am quite excited about our approach to this now - I'm just sorry that we are making people throw phone handsets about in the mean time.

Ian

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